I have just had my kitchen cabinets, walls and the two bathrooms done up by Prestige Image. I will never recommend them to anyone ever! First off, I must say that I do not have a problem with the quality of work/finished product. My big problem with them was their horrid scheduling and broken promises and excuses. When I first signed up, the supervisor assured me that he would try his best to end the reno by 8th Mar. I had met him before Chinese New Year. Well, surprise, surprise...8 Mar came and went and no end to the reno was in sight. By then my wife and parents were going ballistic with me for not being stern and assertive and more demanding of the renovation company. And I admit, they have been taking my quiet, non-assertive manner to bully me and take me for granted. Their workers hardly come on time nor on the right day. My homemaker wife had to stay at home to wait for them while they did not show up or arrived late. Even the supervisors give excuses and does not turn up on the appointed time, though they were the one who sms'd me a few days before hand that they were going to come. Reasons given for the workers not turning up were; 1. They are Malaysians who needed to take 2 weeks off for Chinese New Year 2. They are Malaysians and they are experiencing jams at the Causeway (especially after the Mas Selamat debacle) 3. There is very heavy rain the past few days. 4. They are not Singaporeans and so they don't have the same concept of punctuality. 5. They were late in finishing up their job in Punggol. One of the supervisors gave me this reasons why he did not come on an appointed day/time..."I was waiting for you!" Waiting for me??? Waiting for their client to fetch him in a limo or what???! My wife and parents have told me that because I was not stern, they were stepping on my head...yes...after that last answer by the abovementioned supervisor...I realise that I have been taken for granted and not appreciated as a client. Well, to think that Prestige Image is listed under Radac! They should have been struck off the list. OK. so when did the final inspection by the supervisor end? Well, it was on 27th March. So, their promise to try their best to finish the job before or around 8th Mar was just lies. In fact I know they did not even put in effort to speed up the work. The supervisors know that they could bully me and they did just that by giving priority to their other (maybe more fussy, demanding) customers. I have not paid the final payment. And I am going to take my own sweet time paying it off. In fact, I am taking a one week holiday in Malaysia soon. Let them wait! They made me wait. Imagine if both my wife and I were working...imagine the amount of wasted leave we would have incurred just to stay home to wait for workers who don't show up. They have disrupted my life with their lateness, delays and absences and caused alot of unhappiness between myself and my spouse and family. Since I am still not the fierce sort, the one method I can get this off my chest is to write in this forum. So, folks, this has been my experience with Prestige Image. You decide.
