Please avoid buying their sofas, we regret and disappointed to the sofas quality and after sales service.
We bought the recliner 3 seaters sofas about 3 years ago, so unfortunate that we have had 3 encounters of motor failure in a short period of time. The repair won't come free, every time we need to fork out $60 for the so called transport fee to arrange someone come down to fix it.
The after sales service also not up to the expectation. Sofas leather got cracked and it peels. We needed to proactively follow up with them on the schedule to be shipped to their Malaysia factory for repair. Which is not free as well, we were told to pay $250 for the transport fee even though it is still under warranty. This is something we were not told and not aware before we purchase.
After waited for a month to have the transport arranged, we waited for 2.5 hours at home for the pick up, someone called to inform pick up needed to be reschedule due to some issue.
The whole experience was so disappointed and frustrated. It was time consuming and lots of effort used to deal with them.
Totally not recommended. They even blocked me from sharing my experience on FB by deleting and blocking my account.
