Seldom do reviews but thought it will be useful to share.
I engaged them for moving and also storage of furniture due to renovation at home. read good reviews from their site before giving them a shot.
The packing and moving was quick and no major issue with their moving personnels. The only damage I found was a small dent at the fridge door.
Warehousing - we initially went for one month storage. But our renovation gets delayed and we extended for another month with a promise that unused days will be prorated and refunded to us. Then we requested to move back furniture on 25th ( last day of warehouse storage expiry) , we were told they can only do evening and gave us 24th instead. I then asked if the one day earlier date will my storage fee be refund since I was advised previously that unused days will be prorated and refund. The amount is not significant but to me is a matter of principle. The response given was, they can do 25th evening but because of my condo’s rules, they arranged on 24th, so the fault is mine and therefore no refund. ( fine, I can let this go even though I do not agree with their reasoning)
However, the carton box collection arrangement was a nightmare. I message to request for the collection of their boxes the very next day after they move back the furniture from the warehouse. Reason why we were quick to unpack in a day was we found small roaches in a couple carton boxes during unpacking.
After sending the sms request, the reply was they will call one day before collection. We requested they try to arrange as soon as our place is small. Few days later, we message again and was told the collection will likely be on a Saturday ( their last day of collection before closing CNY ) . We specifically mentioned that our condo has strict rules for workers to come in on Saturday and request that they do not come after 1pm. The reply was they will take not.
Friday late morning I called again to ask when will collection be happening, the customer service upon receiving my call still can mentioned that they are about to call me to inform. It will be Saturday 2pm to 6pm. (What kind brain is that when we already mentioned before condo restriction after 1pm on Saturdays?)
The major problem with this company is the way they held their customer by ransom. They are Not accommodative and even with prior notice they can seems to make effort to take back their boxes. only come your way if your place is along the way of their logistic guys.
Their customer service still have the cheek to share that there are customers who called weeks before me and still have not get their boxes collected. I am thinking why would they be bother with the box collection when they had your $100 box deposit?
I wouldn’t recommend if you are someone there looking for a more reasonable service.
I wouldn’t deal with companies who has poor business values.
