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Looking for house moving service in Singapore? SOON SENG is not your trusted house movers. Our happy event turned into a nightmare. Here is an honest and genuine Soon SENG MOVERS. We engaged SOON SENG moving service on 29 August. There were numerous email, text messages and phone confirmation; I received the last confirmation again from them in the evening before the day of scheduled move. We were so excited about the move, by 10am on 29 August, we were all ready waiting for the SOON SENG mover to arrive. They did not turn up as scheduled, I had to call to ask and the person who received my call seemed surprised about the hiccup. Minutes later, another person called and he claimed that he could not get in touch with the team supervisor, but promised to find out what went wrong. Some 20 minutes later, I received 2 photos of a lightly damaged truck. The head light was smashed and the bumper was dent. There was no phone call from him, just the photos. We called to ask for more details. He said the truck was involved in an accident and could not come to our service. And he claimed that they had to report to police. Looking at the minor accident, I couldn’t comprehend the need to report police. As a matter of fact, police will not entertain such road accident unless someone was injured. When I pressed for the location of the accident and the handphone of the team supervisor, I was tactfully denied. That’s when I sensed something was not right. However, I thought a house mover running a business in Singapore will not deceive their customer, we requested for alternatives; he offered a later moving at 2 pm, which we accepted. By the time drew near, no call, confirmation or update from SOON SENG . Our constant calls seemed to irritate him. We were told to wait another 10 minutes while he looked for solution. 10 minutes passed and he sms that he would call us in 30 minutes. After which, we had not heard from SOON SENG since. We felt we were left to bleed to death with 60 boxes and furniture lying around the house. By 3pm, we concluded SOON SENG has decided to abandon us. We frantically called many other movers, most turned us down as it was a last minute job, even next day service was not possible. Fortunately, with a help of a friend, we found her regular mover who agreed to help us move. That was almost 5pm in the evening, the team just finished their 2 house moving jobs earlier. We were very appreciative that they agreed to work overtime for us. Furthermore, we paid only $30 more than what SOON SENG quoted despite the last minute arrangement. They finished the moving job at 8.30pm. SOON SENG accepted a business order from us but fail to deliver without offering remedy can only tell you something about them; SOON SENG is unprofessional, irresponsible, and maybe very inexperienced in the business. Even if the road accident was ‘genuine’, it was obvious that SOON SENG did not have any contingency plans in place to offer alternative solution to their client. To run a house moving business, you expect unforeseen events such as truck breakdown, road accident, staffs report sick…etc. If the road accident was ‘fake’, you’ll see clearly the business ethical values of SOON SENG . The truth of the matter was that, in this whole house moving saga, there were no offers of replacement, no help, no apologies from SOON SENG . Do you want to put your stressful house moving service in the hands of SOON SENG . Think twice!

Looking for house moving service in Singapore? SOON SENG is not your trusted house movers. Our happy event turned into a nightmare. Here is an honest and genuine Soon SENG MOVERS. We engaged SOON SENG moving service on 29 August. There were numerous email, text messages and phone confirmation; I received the last confirmation again from them in the evening before the day of scheduled move. We were so excited about the move, by 10am on 29 August, we were all ready waiting for the SOON SENG mover to arrive. They did not turn up as scheduled, I had to call to ask and the person who received my call seemed surprised about the hiccup. Minutes later, another person called and he claimed that he could not get in touch with the team supervisor, but promised to find out what went wrong. Some 20 minutes later, I received 2 photos of a lightly damaged truck. The head light was smashed and the bumper was dent. There was no phone call from him, just the photos. We called to ask for more details. He said the truck was involved in an accident and could not come to our service. And he claimed that they had to report to police. Looking at the minor accident, I couldn’t comprehend the need to report police. As a matter of fact, police will not entertain such road accident unless someone was injured. When I pressed for the location of the accident and the handphone of the team supervisor, I was tactfully denied. That’s when I sensed something was not right. However, I thought a house mover running a business in Singapore will not deceive their customer, we requested for alternatives; he offered a later moving at 2 pm, which we accepted. By the time drew near, no call, confirmation or update from SOON SENG . Our constant calls seemed to irritate him. We were told to wait another 10 minutes while he looked for solution. 10 minutes passed and he sms that he would call us in 30 minutes. After which, we had not heard from SOON SENG since. We felt we were left to bleed to death with 60 boxes and furniture lying around the house. By 3pm, we concluded SOON SENG has decided to abandon us. We frantically called many other movers, most turned us down as it was a last minute job, even next day service was not possible. Fortunately, with a help of a friend, we found her regular mover who agreed to help us move. That was almost 5pm in the evening, the team just finished their 2 house moving jobs earlier. We were very appreciative that they agreed to work overtime for us. Furthermore, we paid only $30 more than what SOON SENG quoted despite the last minute arrangement. They finished the moving job at 8.30pm. SOON SENG accepted a business order from us but fail to deliver without offering remedy can only tell you something about them; SOON SENG is unprofessional, irresponsible, and maybe very inexperienced in the business. Even if the road accident was ‘genuine’, it was obvious that SOON SENG did not have any contingency plans in place to offer alternative solution to their client. To run a house moving business, you expect unforeseen events such as truck breakdown, road accident, staffs report sick…etc. If the road accident was ‘fake’, you’ll see clearly the business ethical values of SOON SENG . The truth of the matter was that, in this whole house moving saga, there were no offers of replacement, no help, no apologies from SOON SENG . Do you want to put your stressful house moving service in the hands of SOON SENG . Think twice!

Looking for house moving service in Singapore? SOON SENG is not your trusted house movers. Our happy event turned into a nightmare. Here is an honest and genuine Soon SENG MOVERS. We engaged SOON SENG moving service on 29 August. There were numerous email, text messages and phone confirmation; I received the last confirmation again from them in the evening before the day of scheduled move. We were so excited about the move, by 10am on 29 August, we were all ready waiting for the SOON SENG mover to arrive. They did not turn up as scheduled, I had to call to ask and the person who received my call seemed surprised about the hiccup. Minutes later, another person called and he claimed that he could not get in touch with the team supervisor, but promised to find out what went wrong. Some 20 minutes later, I received 2 photos of a lightly damaged truck. The head light was smashed and the bumper was dent. There was no phone call from him, just the photos. We called to ask for more details. He said the truck was involved in an accident and could not come to our service. And he claimed that they had to report to police. Looking at the minor accident, I couldn’t comprehend the need to report police. As a matter of fact, police will not entertain such road accident unless someone was injured. When I pressed for the location of the accident and the handphone of the team supervisor, I was tactfully denied. That’s when I sensed something was not right. However, I thought a house mover running a business in Singapore will not deceive their customer, we requested for alternatives; he offered a later moving at 2 pm, which we accepted. By the time drew near, no call, confirmation or update from SOON SENG . Our constant calls seemed to irritate him. We were told to wait another 10 minutes while he looked for solution. 10 minutes passed and he sms that he would call us in 30 minutes. After which, we had not heard from SOON SENG since. We felt we were left to bleed to death with 60 boxes and furniture lying around the house. By 3pm, we concluded SOON SENG has decided to abandon us. We frantically called many other movers, most turned us down as it was a last minute job, even next day service was not possible. Fortunately, with a help of a friend, we found her regular mover who agreed to help us move. That was almost 5pm in the evening, the team just finished their 2 house moving jobs earlier. We were very appreciative that they agreed to work overtime for us. Furthermore, we paid only $30 more than what SOON SENG quoted despite the last minute arrangement. They finished the moving job at 8.30pm. SOON SENG accepted a business order from us but fail to deliver without offering remedy can only tell you something about them; SOON SENG is unprofessional, irresponsible, and maybe very inexperienced in the business. Even if the road accident was ‘genuine’, it was obvious that SOON SENG did not have any contingency plans in place to offer alternative solution to their client. To run a house moving business, you expect unforeseen events such as truck breakdown, road accident, staffs report sick…etc. If the road accident was ‘fake’, you’ll see clearly the business ethical values of SOON SENG . The truth of the matter was that, in this whole house moving saga, there were no offers of replacement, no help, no apologies from SOON SENG . Do you want to put your stressful house moving service in the hands of SOON SENG . Think twice!