Eugene Chan

Yes. This is our story. Decide if you still want to buy from them.30th Jul - We confirmed our order for sofa, shape and color and asked for delivery. We asked for a delivery date. The salesman said 20th Aug. So we took leave from work to wait. 15th and 16th Aug - We chased the salesman to confirm delivery time for 20th Aug. He said delay, but confirm delivery on the 28th Aug morning. This is after I drove down again to Toh Guan to settle the issue. 19th Aug - Salesman asked sofa facing which side. (We already confirmed already once on 30th Jul!!!) 21st Aug - The salesman say cannot deliver on 28th Aug and want to delay to 3rd Sept. We say cannot, need to have place to sit for our guests for a 1-month-birth party on 28th Aug. We requested refund of deposit. 23rd Aug - The salesman promised to t-loan L-shape sofa like the one we ordered while waiting for our order to arrive. We said as long as not black color and similar dimensions is ok. He promised this t-loan sofa to be delivered on 27th Aug. So we agreed to give them a chance. 27th Aug (Today) - Nobody deliver today, so we called the salesman. He arranged delivery immediately. We had to rush to our new house within 30min to receive it after Rozel delivery man called us. Instead of L-sofa, we got 3 seater. We said sofa cannot be black as it is inauspicious, but Rozel delivered black sofa. WOW! I think we will never get our sofa and there will be more problems down the road. Perhaps need to go small claims court settle. Buying something has never been so hard!

This is our story. Decide if you still want to buy from them. We bought a sofa set from Rozel Furniture's Toh Guan showroom.30th Jul - We confirmed our order for sofa, shape and color and asked for delivery. We asked for a delivery date. The salesman said 20th Aug. So we took leave from work to wait. 15th and 16th Aug - We chased the salesman to confirm delivery time for 20th Aug. He said delay, but confirm delivery on the 28th Aug morning. This is after I drove down again to Toh Guan to settle the issue. 19th Aug - Salesman asked sofa facing which side. (We had already confirmed this on 30th Jul!!!) 21st Aug - The salesman say cannot deliver on 28th Aug and want to delay to 3rd Sept. We say cannot, need to have place to sit for our guests for a 1-month-birth party on 28th Aug. We requested refund of deposit. 23rd Aug - The salesman promised to t-loan L-shape sofa while waiting for our order. We said as long as not black color and similar dimensions is ok. He promised this t-loan sofa to be delivered on 27th Aug. 27th Aug (Today) - Nobody deliver today, so we called the salesman. He arranged delivery immediately. We had to rush to our new house within 30min to receive it after Rozel delivery man called us. Instead of L-sofa, we got 3 seater. We had said sofa cannot be black as it is inauspicious for our celebration, but Rozel delivered black sofa irregardless. WOW! I think we will never get our sofa and there will be more problems down the road. I will update...(perhaps need to go small claims court settle)