OrangeSky

Upping this thread for awareness.

Don't wanna take the chances. People anyhow throw me lawyer letter.

I PM you the details. In case "some people" anyhow say I defame them.

I got two contractors to come over my place to go through the defects and quote me the cost to rectify all outstanding defects. One of the quotes came back to be even more than the outstanding final payment! Another told me their works are very rough (粗) and even could tell me my ID's name by the look of it. I didn't wanna share the details but they could guess! He told me he's done rectification of defects left by this ID too. I'm simply dumbfounded.

I think I know which Daphne you're talking about. She's abit plus size? The ID firm is M**** S*****? Anyway, Daphne's one of the 13 IDs I went. She totally showed zero interest in our project even at our first and only meeting, even when my budget was $100-120k. She kept pressuring us for specifics like what we want, how we want it. When we said we don't have a specific theme (cos we really don't go for any specific style), showed her our mood board, and she seemed super frustrated and displeased. She's the only ID that made me feel so repulsive. We left after spending like 10 mins there. Anyway, she didn't even give us her mobile number. Main thing is, she didn't reply us as she promised. Didn't even send us an email saying she'll not take up our project. She just vanished.

I get to know from my lawyer that defamation also means characterisation. Like distinctively saying something negative about them and say it out of emotions of spite. If it is a fact, proven in black and white, then it's not defaming. So for you maybe you have to look through all the documents you've signed to see if there's somewhere in the fine prints which state the hidden charges.

Sadly, no. They want it to blow into a legal issue, so we just play along. Still in the midst of replying lawyer's letter. I feel it's just a waste of time, but I would not allow them to get away so easily. Not rectifying and just walk away unscathed.

Hi Timeless! Could you share with me your contractor? I would like to invite him to quote for the rectifications required for my place. Thank you so much!

This part I also agree with you, like why can't I share? I feel as long as I keep it factual and not saying anything false or accusing. Plus, the things that I posted all included screenshots of conversation and pictures of said defect. But guess what, they are saying it's defamation. Nowadays, business always think they can anyhow say people defame. I feel as long as out intention is good, we should share. There are just too many unscrupulous businessman out there, we merely warn people out of goodwill.

@Tazy I apologise, because my ID stalks me on my social media sharing app. I'm very sorry for saying that of you. Anyway, my ID is not Yujia Interior Design. I'm happy that they get it right the first time! Wish you all the best in your renovation! But still want to remind you to protect yourself and your interest in every step of the way. The thing I did wrong is that I trusted them too much from the start. And started to be sloppy in my demands as a Client. Tips is to ensure there is a defect and liability period. Always do a walkthrough. Keep a list. If possible, ask for a handover list. Sign off the defect list only when you're satisfied. Negotiate for a retention period. Google on latent defects which will happen at a much later stage. For my case, the final payment only state the completion of all works. It was very vague, try to be specific so that no one can play with words.

Yeah, I will leave it for now till this issue is settled. Some rectifications will need major work, so I don't want to disrupt our lives for now. Can't imagine going through the hacking days again. Sigh. There's no substantial review we could find on the web on this ID. I agree this is just a classic case of black sheep in the industry. I think why there are no reviews is because they threaten people to take down whenever they see anything incriminating them (speaking from first hand experience). We went with them because the design they offered is fantastic. We spoke to more than ten IDs, and their design is the best. Btw, I think Tazy is the ID, cos he/she never comment on any other topics. They just wanna find out if it's them I'm talking about. I guessed it, so I never PM him/her the name of the ID. Apparently not a genuine homeowner looking to avoid terrible IDs. Timeless, you're looking for contractor/ID?

Timeless07, they threw us lawyer letter mah, we just got our lawyer to reply them. They are still refusing to rectify. Don't understand why they don't rather spend the time rectifying then they can get the final payment, but they choose to act garang send lawyer letter. Seems like they are bad hearted and don't intend to finish everything in good faith.

We had our place renovated for more than four months. Here is a whole list of unsatisfactory items: 1) Rude and defensive project manager Has a whole lot of excuse for everything. Whenever we as homeowner bring up a question or issue, the project manager will come up with reasons to defend himself, everything instead of addressing the issue. 2) Do not adhere to what we agreed on We specifically asked and agreed with the ID to have material A, but upon installation, they change to material B, and did not inform nor check with us if we are okay. 3) Brag that they give us FOC out of goodwill (things we don't agree on) When we realized it is not material A, we questioned the project manager, what we were told was "We think this is better, anyway it is FOC, we never charge you out of goodwill." 4) Create further damage when doing rectification The subcontractor workers are terrible beyond words. 50% of the time damage other parts of the house while rectifying the fault we have. Resulted in even more visits to our place for next rectification work. Caused us to take many days of leave to be at our place so they can rectify. 5) Do not listen and assume they are always right Told the project manager about problem I spotted since very early days of renovation, but it was turned a deaf ear. Turned out to be a major defect which required hacking, resulted in a substandard we had to accommodate. The project manager only told us this was "no choice". So mad at them, because I mentioned numerous times. 6) Chipped my tiles, refuse to change it Instead of offering to change the tiles they chipped, they say they will use silicone to cover. Refuse to change. Even asked me to buy larger accessory to cover the chipped areas. 7) No full rectification, no final payment The project manager refuse to come down to go through the final list of defects we prepared in Excel. We always uphold that we will pay once everything is completed. But the list of rectification is more than 35. They don't want to come see the list, instead threw us a lawyer letter saying we have no grounds to hold final payment. No names will be mentioned here, if you want to know more, please drop me a PM. Disclaimer: This post is to create awareness. No one should ever need to go through what I am going through.