ChiaSP

Hi I used the branch at Jurong. This is my account of my kitchen renovation done by that branch and handled by Mr Kok. My house underwent HDB toilet upgrade and engaged a different contractor for my kitchen renovation. We bounced into this contractor shop 1.5 years before our renovation needs to take place. Mr Kok's genuine customer care left me and my mother deep impression. He asked us to look for him again when we need to look into renovation as it was too early that time for detailed planning. He knew that the conversation and service attended to us was not an obligation for us to engage him. We parted with his namecard. When the time comes, we also looked into renotalk forum, contacted a few reputed name of contractor as well as through open online request for ID or contractor to take our kitchen renovation job. I found that not many are interested with just the kitchen renovation although mine was a full kitchen renovation. Perhaps the scale would not provide much money making for the contractor. Either that or the IDs that came were v busy people and discussion did not last long because they had too many projects on hand. With all the discussions and quotations, Mr Kok showed his consistent customer care service and heart. In addition, my kitchen renovation is not at the top-notch kind of requirement but we would also want a reasonable quality. Importantly is not to short-changed our requirement or feel cheated at the end. He is considered careful and he showed his experience and willingness to deal with another contractor (HDB contractor for the toilet) because our kitchen renovation was right after the HDB toilet upgrade. He helped us think through (of course it is customer's responsibility to make plan and think through too and not to rely totally on contractor) the sequence of jobs, alerted us on details to manage such as water supply cut-off, gas supply disconnection, dismantle and ultimate reconnection etc. Including also the washing machine piping and drainage and personally handled with the HDB contractor on issue with the washing machine drainage due to the reconstructed toilet frame etc. We witnessed (because we continue to stay at the house while all the renovation took place) the way Mr Kok arranged their company's own workers (hacking of floors and walls, cementing, tiling, cabinet, counter-top, refute bin, sliding door, water piping, basin and etc) to carry out the work as each area of works were handled by different group of workers. All the workers were under Mr Kok's company which has an advantage of quality and schedule control. Most of the days when the key works were to be carried out, Mr Kok would personally came down on-site to ensure the start of the work and instructions covered the works to be done correctly. Being a heartlander customer, I came across Mr Kok as a trustworthy and responsible contractor. Although my budget could not compete with those customer who has much higher taste and budget, Mr Kok continues his same customer care and service believing that is his way to handle his work and help his customer. I would say my kitchen renovation is considered mid to slightly above range of scale (in terms of materials, customer requirement). Many who visited my kitchen renovation commented it was simple and nice. I did not go for complicated or fanciful kitchen requirement. I am fortunate and happy to have met and receive Mr Kok for his kindness and genuine trustworthy service to us.

Hi Can share your contractor contacts n company name to me at chiacsp@yahoo.com.sg? Tks.

Hi Can provide me your contractor contact? Can send to chiacsp@yahoo.com.sg. Thk you.