We're working on a landed property and our contractor recommended this ID company that does not provide any form of visuals. we are okay with no 3D but no sketch was provided too.
It all started that we hired this firm for the convenience as it could provide Structural engineer, architect and ID.
Months have past, structure was completed, architect is almost completed. The state of the project is in left with internals. Walls and rooms have been completed 2 months back. The ID has not proposed anything on the wardrobes, wall colours and she did not attend the dry lay or sanitary wares selection She did not go to site to make any measurement. But when we questioned her on her duties, she says that she had proposed the colour of tiles and sanitary ware. She had copied all of the architect's scope into her own duties. She has a list of exclusions which are 3D, selection of tiles, building exteriors, wardrobe accessories, construction drawing of fixtures. Basically, what it means is - what was her scope was already completed by owner's selection. and she had fulfilled.
At the start of the project, we discussed on the mood and tones for the house, and taboo colours to use. But she insisted on bright yellow sofa (taboo colour).
Afterall, plainly dishonest and refuse to fulfill the remaining tasks. Assuming all credits on herself but not performed anything.