It's a bit puzzling for me to see a lot of negatives about this ID company.
Perhaps I have been lucky enough not to come across the mentioned staff.
To share my story, the Mrs and I first looked for an ID back in 2009 when we decided to renovate our resale 4 room flat. We actually went to 7 different ID with the same quotation to compare among other things, past works, costs, feedback and level of service. We approached well known brands to even to the one man shows before eventually deciding on *, specifically Alvin.
It was fortunate that there was chemistry between Alvin and us and he understood what we wanted and even gave us advice to enhance and improve on our concept. It was obvious that he was experienced in his field as we only need to verbally communicate to him our ideas and he instantly visualise the ideas.
Even my parents were impressed by his professionalism that they also decided to renovate their house right after mine.
Cost wise, they were not the cheapest but neither are they the most expensive but i realise that you're paying for good service and a peace of mind which is in my opinion; priceless.
That was how good he was. We kept in touch as we contacted him on and off to do some maintenance and additional works.
Along the way, he told us that he left his company to venture out on their own, setting up HomeVista.
In total, we have recommended about 6 friends who engaged HV as their ID.
Fast forward to 2013, we moved and engaged HV, Alvin as our ID to renovate our resale EA. There was never any doubts that we should use him again. We have grown accustomed and familiar with him service and delighted with the workmanship.
This time round he was assisted by Jess and together both of them conceptualised and executed our dream home within 9 weeks, considering that we were tearing down everything and rebuilding the apartment back again.
The finished product was what we dreamed of.
I am not sure of other IDs but till now, I can always pick up the phone and WhatsApp him saying that I need this to be repaired and he will send someone down to repair even after years of completing the job.
I understand that renovating your house is a huge undertaking. Which is why I will always advise friends to cast a wide net before deciding on your ID.
I was fortunate enough to 'catch' this ID and have never regretted my decision on doing so.