I was really disappointed with Rezt and Relax. Pls allow me to further elaborate.
My Fiancé and I went for the EC package offered by R&R during the Expo Fair in May 17. We were prepared to take up R&R as they had a good track record and our ID was open minded and made us feel comfortable. After the first round of discussion, he promised that the quotation would be sent within the week, but he didn’t. After multiple hasteners, he finally sent us a quotation for about $23k for a few simple works. Furthermore, there was no breakdown of the costings and the discounts. E.g. the price for carpentry works for living rooms and the remaining rooms are lumped into a single sum. You wouldn’t know how much they are charging per sqm. After 3-4 meeet ups over lengthy discussions on the reno, budget, to have costing breakdowns and etc., the ID agreed to bring down the quotation to $17k. But note, there’s still no breakdown on the prices. Since the ID was sincere and we thought he would be honest and that the total pricing was acceptable, we went ahead to sign the contract with them and paid a $3k deposit. Finally, we were so relieved that our ID was settled after months of meeting up with several other IDs.
However, to our dismay, after the contract was signed, the ID sms-ed to inform us that his director disagreed with the quotation. Instead, he increased the quote to $24k. We did not agree with the revision and the ID refunded us the deposit. However, the experience left a sour taste in our mouth as we are both first time home owners and we did not expect this coming from R&R, a reputable company. We need to restart the entire process of meeting up with several IDs and to renegotiate prices. Do note that previously we had met up with a few potential ones and we had rejected them as we had signed with R&R. Although we did go back to them to rediscuss the designs, but it’s actually quite embarrassing since we had texted them and said we had found an ID.
Basically, there is clearly a lack of communication between the R&R’s ID and the company director on the acceptable range of quote the ID is able to offer to their clients. So much time and effort had been spent meeting up with the ID to discuss the reno when we could have engaged another ID earlier if R&R was upfront about the pricing they are able to offer. I find the trustworthiness of R&R questionable if they are able to dishonour a contract so easily. Come to think of it, it was fortunate the deal fell through. If a company's ID is unable to make decision, how can homeowners be sure that the renovation process can run smoothly? I would advise homeowners to think twice before engaging R&R as their ID. Beware of lumpsum discounts, ask the ID quote each and every item clearly in the contract and not trust them whole heartedly like we did.
just sharing the experience I had with R&R.
