Hi, realised it's my maiden post so just want to assure that I am not HN staff nor in any way related to them. Just wanted to share my recent experience in claiming for 2 cordless phones under the HN extended warranty. Both phones cost around S$200. Both phones had a standard 1 year warranty from manufacturer and I purchased +4 extended warranty from HN. The Siemens phone was already 3 years old while my Motorola was 1.5 years old. Sent them in to the respective service centres and they reverted back to HN Extended Warranty Dept. The HN Customer Service then called to advise that both phones were not worth repairing and that I will get a new set of the same models. The new sets come with standard 1 year warranty from the manufacturer. Personally, I feel that it's a good deal. For that extra S$30-40 to be stretched over 4 years, that works out to be S$10/year. Just to buy me a piece of mind.