piglet30

Wah! So it means if u didn't see the newspaper advertisement, you will lost $100 + $200 voucher...I suppose their salesman earn commission, maybe when they quote higher price = higher commission? Anyway they said they will call me one day before my sofa delivery to confirm the delivery time, but I doubt they will call me. Already set a reminder on my hp to remind myself to call them back to ask for the delivery time. Very bad experience and no faith in them anymore.

I regret that I didnt read these postings earlier. My family had actually bought a sofa set from nova at trade hub 21 a week ago, for the purpose of chinese new year. They promised to deliver our sofa on 21 jan 2008, however they didn't deliver at all. There is no call at all to inform us what happen to the delivery. So I called their logistic to make enquiry about my sofa at 930am on 22 jan. The lady who picked up my call told me the person in charge is not here yet, so she will call me back at 11am. Time flies and its 1247pm, yet there isn't any call from them. So naturally I called back again. The lady who picked up my call said will ask the person in charge to call me back in 10min and apologised to me. So i waited. 10min later, the person in charge called me and told me that the delivery has to be postphone. She didnt even bother to apologise!! So I asked what is the reason. She said the shipment was delayed due to the overwhelming orders. Ok I am not that unreasonable type of person, this reason is acceptable but I do believe a simple call before hand to inform the customer of the delay delivery is a simple gesture of good service. So my conclusion is I will never buy furniture anymore from nova. It was a disappointing experience. For such a big furniture shop, I would expect the service to be far better than those smaller shop, but that wasn't true.