If they don't call u,then that particular ID that u had earlier meet may be busy ,or maybe the person that u talked to is unable to handle any more renovation projects anymore, i do feel they don't pass the potential customer floor plan to other ID within the same shop cause that will made customer irritated as the need of repeating again and again to different person. although i had already signed up with other ID , but my experience with the line living had been good, on the 2nd appointment with them, the ID had already come out with 3D drawing and the proposal for us, she was not pushy and willing to listen to our suggestion and gave us advices too.The reason i didn't sign up with them is because the i never read any good or negative comments abt their service over here and the singaporebride forum,so i m really not sure abt their workmanship....settle for my current ID (company)that had done up my friend house