Dear All, First of all, I regretted not visiting this forum to find out more about Reno contractor. Please remember to take some time off to go thru the forum before deciding which company to engage. I would like to warn those who are looking for a contractor to renovate your lovely home. Please don't engage Prestige Image at any cost even though there may be some good ID/agent or deals. I would rather be skeptical about the services provided by this company mentioned below. Company: Prestige Image Agents/ID/Boss: Kent Aw and William What happened??? Service requested: Overlay 2 toilets, make a by-fold door in Master bedroom, a built-in cabinet and replacement of 2 toilet doors. Let's talk about the agent, Kent Aw. 1) He couldn't keep his promise. i) He was supposed to provide drawings for the built-in shoe cabinet on an agreed date but failed. ii) We told him to protect our floor and try to minimise dust by covering part of our furniture with gunny sacks. He failed to get holiage worker to provide gunny sacks to protect my floor. He failed to tell the carpentry workers to treat our floor with respect. 2) He is insincere in working for us. i) He is seldom on time for appts. ii) He didn't inspect the jobs done even after we complained to him about lousy workmanship. iii) He couldn't even get the holiage worker to clean up the wet works remainings. He succeeded after threatening not to pay. iv) He complained to me that it was expensive to travel to my house. He also complained that the company is closing account for the month and wanted me to pay up. v) He didn't apologise for all the mistakes he caused. He made a big mistake but not consulting the door contractor and his tile contractor. The tile person laid them incorrectly and he were surprised when we relayed to you what the door contractor said. Another issue is he didn't ordered enough tiles for this project and I feel that this was one of the reasons why the workmanship is bad. The tile person couldn't make mistakes and use more tiles to perfect the job. vi) He wants to charge us more by suggesting that we should hack the whole toilet at our expense. vii) Worst of all, his sub-contractors could come at after 10.30pm to collect equipment. viii) The toilet door contractor also sounded unfriendly and came at a time I was working night shift. My wife had to go back to our house alone to let the man complete the installation. This is the kind of person Kent Aw is. He doesn't really give a **** about your time or constraints. 3) He acts like he-knows-everything and he thinks that he is providing the right level of service. i) We told him that we are not satisfied with the hole found in our common toilet. He at first suggested redo the toilet. Later we told him we didn't like the idea. He offered to cover the hole with cement. In the end, he made the mess that you will see later in my web photo album. ii) I received an SMS from him telling me that he is running a business and urging me to pay up the rest of the money. He, of course, hit the wall. Now talk about William. Actually, I haven't found out who the hack is this person. All I know is that he is coming to claim the remaining 20% of the payment. This guy talked to me as if he is talking to a gangster. This person made 2 arrangements with me to meet up to straighten out loose ends. Like Kent, he did not come and didn't even call to apologise - Expected for someone who speaks like a gangster. I still keep most of the SMSs sent by Kent Aw. I can all always prove it to you if you are in doubt. But the picture gallery plus some testimonies listed below will say a thousand words for me. Here are the testimonies for your reference: http://www.singaporebrides.com/forumboard/.../409/93563.html - yy (syteoh) I have the same experience as yy (syteoh). http://www.singaporebrides.com/forumboard/...409/507333.html - Faith (jfwee) Pls search for the names mentioned. Here is the picture gallery I mentioned. http://cards.webshots.com/invite/pickup/13...562232530OKLAhE Hope that those already used this company be more cautious and meticulous in inspecting the end products. I also hope that we can build on this thread for those who are victims like me so that it may can be a piece of evidence against this company. Thank you for your kind attention.
