jasonlch79

HI Christina Hope you understand why we post on line in response to your post. we never threaten you with anything Yes we did propose $100 compensation which you refuse and propose us to compenstate you $2000 or do a 1 to 1 exchange for your bed which we are unable to do so...we only charge you $800 to do 2 trip 14 ft lorry load and send a additional point. we are unable to compenstate you the sum that you want so we need to give you a counter offer.. we also need time to come out with the offer. we are not cheapest in the market but we are trying hard to provide good services to everyone. we also dont wish to have any unexpected incidents we just want some fairness toward us..our company work hard in providing the services which is tough On the day when the move finish, u make payment to us without highlighting there is any damages to your item...after we left and you call us. we also need time to investigate what happen... After investigating my guy not aware of your bed damages while they are installing your king size storage bed,they ask me if they really damage your bed will you make payment to them?give them $40 tips? we never push away any liability nor did we show you any rudness toward you..... we try to make some compensation so both party will be happy.. i dont understand why you have to feel disgusted? you can comment us as bad company lousy company if we avoid your call....but we didnt.... Lack of responsiveness- we explain to you that we need time to investigate and propose a compensation ... we are not hiding anything or creating anything we just want to make some compensation and close the case and move on For the insurance claim you need to pay $2500 to the insurance company for them to come down to survey which we havet mention to you cause we are waiting for your receipt and the payout is $5.00 per kg which the compensation will be much lesser then what we offer to compenstate you. That the reason why we offer to compenstate you $500 so both parties will be happy and move on and close the case.

Hi Christina We already have offer you $500 to compenstate you..we do hope you will understand no one wish for accident to happen.... we have check with our insurance agent if you wish to claim insurance you have to fork out a excess of $2500 for the agent to come down to survey. they also request for your bed purchase invoice which you are unable to provide... you cannot just request us to compenstate you $2000 just as you like it.. we are here to support any issue but i hope you understand we need time to response.... i hope you understand... thank you.....