Here to share our experience engaging with Living Art Design Gallery for My BTO 5 room.
During searching & engagement period, we have meet many ID & review many quotations to know who is able to provide us with reasonable quote & construct as per our request.
Unfortunately, I have feeling that most of them treat us like "big customer" which provide "heart attack" quotation.
Until we meet Mr Thomas from Living Art.
From the first day that we meet him at his office to ask for quotation, Thomas will listen to all my needs, requirements and our budget. He will give his honest opinion of what is practical and what is not; what can be done, what cannot be done; what is necessary, what is not. Of cause, in Chinese words : "一分钱，一分货", Thomas will try to provide those necessary opinions to keep to our budget as close as possible and quotation to include all items that I want. Unlike some other big IDs which I approache previously. They will all say everything is possible and some quotation have miss quote item for what i want (for me, this is "HIDDEN" cost).
After first day meet Thomas, I have sense he treat us like a "friend".
During started renovation, as we are 1st time being home owner, leak of renovation experience. Honestly, I having unpeaceful feeling, it maybe because of I hear a lot of poor contractor's story from my friend & from facebook, such as : delivery poor workmanship work, dis-commit (讲就天下不敌，做就有心无力），poor communication, run away etc. "Whether Thomas is that kind of contractor?" keeping appear in my mindset. BUT this bad feeling disappeared after few days of renovation. Sure your guys interest to know why, right?
Answer is Thomas keeping frequent regular update project progress & next schedule or next arrangement. If there any case need we have face to face discuss with his sub-con for some issue, he will arrange follow our schedule, prevent we take too many leave from our working. This is also one of reason why I say he treat us like a "Friend", instead of "Customer" only.
Sometimes, my ideas are not practical at all or not flexible for long term, Thomas will listen to all my needs and requirements and give his honest opinion. Example: For Kitchen cabinet, My unit is Highest floor whereby ceiling is much higher than other floor. Some Other ID will charge additional cost per foot run (extend the upper cabinet height). But Thomas provide reasonable explanation & good solution with no charges.
Although above sound too good to be true until unbelievable to some of you.
Hence, would like provide some fair downsides what I found :
1. One of my Lighting fan connect reverse wiring & cause operate of fan & light abnormal (when turn Fan speed to HIGH, Lighting automatic OFF). Electrician told me is control board having problem & Even after change new set of control board, still encounter same problem. At the end, reverse back wiring, problem solved.
Overall conclusion : We are extremely satisfied with his service during the whole renovation process. He is someone we had a complete trust in & Prompt in replying queries, friendly, patience & always attend to problem and rectified.
Here with some real evidence : My house picture
Living room >> Before renovation
Kitchen >> Before renovation
Living Room >> After renovation
Kitchen >> After Renovation
