laurentriston

Hi to all, I am the boss of the company and have personally handled Pearlyn's project myself with my project manager. What she has commented is highly bias and totally untrue. I have been in this line for 11 year and completed over 1000 projects. I had lots of good testimonies from my clients and was frequently being gracefully invited to their house warming for doing a great work for them. But this is really the first time I came across with such a nasty customer like Pearlyn. The details are too vexing and lengthy to mention further. In short, she is a very detailed person and every words in the contract are meticulously vet through by her, questioned and replied to her complete satisfaction. Nothing is left untouched. We have even given her a great deal of free items as she would frequently request. The project was completed in due time as my project manager is a very experienced and highly efficient person. We listed 3 rounds of defects and all are cleared. However, when come the collection of the final payment of 5%, she either gave the excuses that she is out of town or starts to list another round of defects again, which some of the defects are pretty ridiculously highlighted. Even for that, we still perform our duty to clear for her as I do not like to owe people. The whole process dragged for 3 long months without collecting the last payment. Finally, when all the 'defects' are cleared. She asked for 50% reduction of the last payment. Till today, she still never pay. Of course we are in total shocked and disbelief. It is not about the money anymore. It is the principle that she treat us like beggars. I have been quiet all these times, but after read her comments on this forum, I felt that I cannot simply remain quiet anymore. I would leave the rest for all of you to judge. My motto is to have a clear conscience and serve my clients well, except the pretty nasty ones. Thank you for your kind attention. Triston