I have purchased a storage heater at their Jalan Berseh branch on 10/02/2017. Delivery timing was supposed to be from 12-3pm but unfortunately, goods were still not delivered at 4.30pm!! I had to make 3 phone calls asking for an update.
Spoken to one of the staff and she mentioned that HQ is the one who does the coordinating matters. Is really consternation to learnt that a well-known store functions this way.
I am utterly disappointed with the after-sales service provided. If the delivery was to be delayed, I would be much appreciated to have at least received a courtesy call as I have other plans after 4pm.
This would definitely be my last time dealing with them. Next time round, I rather go to those neighbourhood stores or Gain City.
