McSpicy

Actually up till now still no news from the ID and he had not been picking up calls from my aunt. As for small tribunal court, yes it is really not very useful so can count that out. My aunt had decided if the ID still don't reply by this weekend, she will just take it as a lesson learnt. Just hope this experience will let others know more about it and they can make more useful decisions.

Hi mmoh, Thanks for your breakdown on the progressive payment. The contract from the ID did stated the same terms but in the end, they pressured my aunt to make full payment before completion. I had advised my aunt against doing so but she still go ahead with the payment as she feels that if she did not make the full payment as required, her renovation might be compromised. In the end, that's what she got - bad workmanship, delay in completion and zero after sales service. I would strongly advice others to find a better and reliable ID so you won't face the same situation as my aunt. Trouble-free is what new flat owners wanted. Not something that add on to your headache.

Hi everyone. I'm new here. Just wanna share my not-so-good experience with everyone so you guys can know about it. My aunt had recently got her new 2 room BTO (from May 16 SBF scheme) at Teck Whye and had engaged Elegance Concept. Their customer services is good but their workmanship not up to standard. My aunt only need to do her kitchen + painting + electrical wiring and was quoted about $9k for it which seems quite reasonable and they had promised to complete the project within 1 month. Their first ID screwed up the project and was replaced by another ID on the first week of work. The 2nd ID was better but still lacks in his time management. Overall they completed the project after 1 month (35 days) and their workmanship for kitchen cabinets were terrible. Surface were not even and alignment not straight for some drawers. Overall experience with them is quite disappointed. Anyone encounter similar experience with them?