We met up with the same bad treatment. Me and my hubby went there (jalan basar branch) a month ago to get our bathroom accessories. When we were there, the people ignored us completely. Only the Chinese national seems more genuine in doing business. When we make the payment, the old man (assuming that he was the boss, since staff normally do not dare to give cust such kind of attitude, else he be sacked long ago), gave us a "pay up and get the f***" out of here" attitude. Including black face, bo chap, rude replies. We had heard that Hoe Kee was famous for selling a wide variety of bathroom accessories. That was the first time we went to a Hoe Kee store, and it gave us such a bad impression. But when I passed by the IMM store, the service there was generally ok. Think that branch really bring the reputation of Hoe Kee down. If I didn't happen to pass by the IMM branch, I would have told all my friends not to visit any Hoe Kee stores, in the assumption that all their customer service sucks. Another store is the one beside their IMM branch; sim xiang jun (not sure if the spelling is correct) Customer service also sucks. I was in the shop for almost 15 mins, and the store was not very crowded. Nobody attended to me. When I approach the sales girl (seems like a malaysian national), she was drinking water in the cashier area, and she told me she's busy (with what? drinking water?). When I approached her again in 3 mins, she say she's with another customer, and tell me to wait again. Don't know what kind of service that is. She can definately wait long long. I walked out without saying a word.