RenoScar

Hi, I liked the design proposal and that was the reason I went with them. A few issues then followed: a) initial quotation was not detailed enough to cover all required items/fixings. A series of Variation Order (VO) followed. Initial quotation was 60k. After a series of VO, final cost was nearly 90k. b) almost every activity outlined in the schedule was delayed. Completion time was supposed to be 6-8 weeks. After a lot of follow up on our part, the project finally completed on week 11. c) initial painting was horrible. Need to keep insisting on reprinting before better painter did a better job. d) need to check quality of work on every single thing n make them redo until satisfactory. I missed a row of switches n so now I have to live with a row of slanted switches. It's not straight at all. It's the first thing my guests noticed. Throughout the project, the company was supposed to be the project manager and give us a peace of mind. Our experience? A nightmare. We had to follow up closely as if we were the project managers. e) I recently discovered nuts n bolts in my toilet rusted. This is less than a year. They refused to take responsibility of it and accused vendor for not delivering the correct parts. We contacted vendor and they claimed they delivered whatever that comes in the box from principal company. Upon contacted, principal company claim not responsible as they always deliver correct parts. So the promise of a year warranty for workmanship? Not delivered. Costing, project execution and workmanship have seriously huge room for improvements. When we compared notes with friends who had home renovations, there are great differences between good design companies and bad ones. Wishing you luck if you decided to go with them as from our experience, you will need plenty. Hope yours is a better experience than ours.

I have only seen this post now. Not sure if my comments will help but I do have experience with them and Alex. He is quite Creative and can come up with ideas that fits my requirements. But when it comes to costings, execution of project and workmanship, it was a nightmare unfortunately. I would not recommend it.