Just bought kitchen basin from Hoe Kee IMM, and the item delivered looked totally different.
I ordered one with overflow ring, but the one delivered is without and has a really ugly logo embossed on the basin.
called their office and they said because the new supply from china for this model no longer has overflow ring, there's no more stock from the older batch and that it's not their fault.
-____-
I demanded refund and they even asked me to carry it back to their shop.-_____- because of their fault!!!!!!!!!!!!!
They said I should probably change to a german branch which will double the price of the current one. -_____-
In the end, they proposed replacing me with the display set, and they couldn't confirm the time of delivery, they say will call me back in 5 min but never did for 3 hrs, so I called, and only managed to get the timing confirmed after two calls.
Their service suck ttm. And the sales auntie said I'm unreasonable!?!!??! I cannot believe it, WTH, a customer being unreasonable for requesting refund because the seller delivered wrong good/didn't inform the lack of stock. One of the aunties even said "Aiya, when u use got no difference mah whether got overflow or not, just a basin...." WTH, then why u need to sell so many different designs, since "when u use got no difference!!!!"
HORRIBLE.
Im lodging a complaint to CASE, whatever the outcome will be.
