Looking for house moving service in Singapore?
Earth Transport Service is not your trusted house movers. Our happy event turned into a horrible experience. Here is an honest and genuine review about Earth Transport Services.
We engaged Earth Transport Services on 11 August. There were numerous email, text messages and phone confirmation; I received the last confirmation again from them before the day of scheduled move.
We were so excited about the move, by 10am on 11 August, we were all ready waiting for the Earth Transport Service (ETS) to arrive. They did not turn up as scheduled, which made me worry because I really had to move out by that day and I had to call to ask and the person who received my call seemed surprised about the hiccup. Minutes later, another person called and he claimed that he could not get in touch with the team supervisor, but promised to find out what went wrong. Laterr, I received a few pictures of a lightly damaged truck. The head light was smashed and the bumper was dent. There was no phone call from him, just the photos. We called to ask for more details. He said the truck was involved in an accident and could not come to our service. And he claimed that they had to report to police. Looking at the minor accident, I couldn’t comprehend the need to report police. As a matter of fact, police will not entertain such road accident unless someone was injured. When I pressed for the location of the accident and the handphone of the team supervisor, I was tactfully denied. That’s when I sensed something was not right. However, I thought a house mover running a business in Singapore will not deceive their customer, we requested for alternatives; he offered a later moving at 2 pm, which we accepted.
By the time drew near, no call, confirmation or update from Earth Transport Service (ETS). Our constant calls seemed to irritate him. We were told to wait another 10 minutes while he looked for solution. 10 minutes passed and he sms that he would call us in 30 minutes. After which, we had not heard from Earth Transport Service (ETS) since. We felt we were left to bleed to death with 80 boxes and furniture lying around the house.
By 3pm, we concluded Earth Transport Service (ETS) has decided to abandon us. We frantically called many other movers, most turned us down as it was a last minute job, even next day service was not possible. Fortunately, with a help of a friend, we found her regular mover who agreed to help us move. That was almost 5pm in the evening, the team just finished their 2 house moving jobs earlier. We were very appreciative that they agreed to work overtime for us. Furthermore, we paid only $30 more than what Earth Transport Service (ETS) quoted despite the last minute arrangement. They finished the moving job at 8.30pm.
Earth Transport Service (ETS) accepted a business order from us but fail to deliver without offering remedy can only tell you something about them; Earth Transport Service (ETS) is unprofessional, irresponsible, and maybe very inexperienced in the business. Even if the road accident was ‘genuine’, it was obvious that Earth Transport Service (ETS) did not have any contingency plans in place to offer alternative solution to their client. To run a house moving business, you expect unforeseen events such as truck breakdown, road accident, staffs report sick…etc. If the road accident was ‘fake’, you’ll see clearly the business ethical values of Earth Transport Service (ETS).
The truth of the matter was that, in this whole house moving saga, there were no offers of replacement, no help, no apologies from Earth Transport Service (ETS). Do you want to put your stressful house moving service in the hands of Earth Transport Service (ETS). Please think twice!
