I have purchase a sofa from them in March 2016. the sales person told me i need to wait for ard 8 to 10 wks for the sofa to arrive. On the 10th wk, i received a call from them saying shipment delay due to shipping container got delayed, so I said okay fine and was told to wait for another 4 wks. After 4 wks they postponed the delivery date again for another 4 wks, this time they said the container haven't arrive so we have no choice but to wait. On the day of delivery, i have arranged the deliver to be between 2pm to 4pm and they said okay, however ard 4pm i haven't reced any call from them regardin the delivery so i called to their customer svc hotline. This lady who picked up my call told me the goods is OTW and reachin soon. So i waited for another 45mins for the goods to arrive but no one show up and i call back again, this time i was told the deliver man got some held up and will deliver after 6pm onward.
This is what i have encountered with them. Maybe you all can use my experience with them as reference