LUSH has THE worst customer service and business practices i have ever encountered. NEVER GIVE THEM BUSINESS, AND PLEASE SPREAD THE WORD. They don't deserve it. (Just A note.. they also go under the names LUXUR HOME PTE LTD and La Creation)
Bought a dining set from them in Dec 2015, with a promise to deliver before CNY. As date approached, no call from them. When i finally called to chase them, they give me a delivery date. I took leave to receive the delivery, but it Didn't come!
I called to complain, and they told me they got the dates mixed up and will CONFIRM deliver on eve of CNY. i take leave again to receive on eve... and it doesn't come AGAIN! No calls, no warnings, no apologies.
When i call them again, they say that my order can only come a month later! I blasted them and told them that i needed the furniture for my reunion dinner the next day and they said they will loan me the display set and deliver in the next afternoon. Guess what? Didn't come again! 1 hour before my guests arrive, i drive down to the showroom, and to my shock, the display set was still sitiing there... i gave them a piece of my mind... only then did they activate the delivery.
One month later when my order did arrive, THE TABLE WAS THE WRONG SIZE, and they said that they don't manufacture the size i want anymore!!!! Also, found out 2 of the chairs i ordered was on a different shipment that can only arrive yet another month later! (promised before CNY, now 16 weeks from date of order???)
Now am stuck with a display dining table which is in very bad condition and trying to get a refund for everything. To date this issue i still not settled because LUSH customer Service, never gets back to you, and always LIE.
There may be the occasional few people who have no problems with their orders, but as you can see from this, and many other threads... they are the exception.
