owltea

Didnt go through mediation but you can call CASE hotline for advice. Cause I encountered issues with my ID as well and CASE adviced me to lodge an record with them.

Case already lodged as an record against the id i mentioned previously. He tried to get the supplier to call us for payment twice already! They were the ones who MIA and not finish up the last defect despite us messaging him and now its already more than a year than they start appearing and call after we told the supplier to find the id not us. Talk nonsenses only and tell supplier lies.

Sorry to use this place but I need some advice. We held back last payment to the ID including a payment for a supplier of the ID ordered from as they have yet to completely rectifying a issue. Starting from top, this was last year end. We were promised the complete reno within 1 to at most 1.5 months (1 room, 1 kitchen). Many thing were overpromised, underdelivered. Putting that aside, we were fine with most of the thing including mistakes of colour and design that we just accepted. However there were issues that were mostly solved by the ID's partner (after a big argument, the partner took over and we made it clear we will pay everything when things are settled.) except for 1. They did not resolve it nor contact us till recently again to chase for last payment. Just not long, they got the particular supplier to get the payment from us but we rejected saying that the ID should be the one solving it. And since 1 issue had yet to be resolved, we didn't think it should be our problem. Moreover they dragged nearly 1 year. So do you think we should just ignore the chasing of payment? Should we go to Case or court? If the ID agrees to fix the last issue should we accept since they already dragged about a year? If the supplier call us again what should we do?

Just to share as well, our ID didn't rectify all the defects that we raised up and got his partner to assist us. His partner only rectified a few and went silent for months. We are still holding on to the final payment as they just went silent for months. Tried to call us just weeks back we refuse to answer. We are really frustrated especially the main defect on the window ledge which became uneven after they removed the grills and forcefully remove the nails. They tried to get the painter to rectify a wall issue which was not possible. Some things that were promised were not delivered. Design was not as promised but we accepted it. Considering to go to CASE. Total reno for kitchen, masterbed room and toilet plus repaint whole house, remove grill and change windows comes up to around 20k plus. Our original floor were scratched and there were other issues that we had to resolve ourself instead. I thing there is a need for black and white. Even messages are better than empty talks.