Hi … this is a belated review of our ID Edward Seet from Summit Design Studio whom we engaged for our kitchen renovation. Although it was only a small project which involved the replacement of the floor/wall tiles and the kitchen cabinets, Edward willingly took on the job after the preliminary discussions were completed. From my dealings with Edward, I find him to be responsible and committed to his job. Thus, I would highly recommend prospective clients to meet-up with Edward if they have renovation plans in mind. Throughout the renovation process, he also showed his expertise and professionalism in the following areas: Attentiveness & PromptnessDuring the initial meetings, we noted that he was attentive to our requirements and was able to provide practical suggestions in the layout and design of the kitchen eg. the placement of the kitchen sink, the cooker hob, the refrigerator, the open shelves etc. He was also prompt in coming up with a detailed quotation which enabled us to carry out a comparison against the quotes from other ID firms, as well a 3-D illustration of the “new look” of the kitchen; thus, helping us to visualize the pending transformation. PatienceWhen it was time for the selection of the wall/floor tiles and kitchen cabinet laminates, he was there guiding us patiently, as we thoroughly browsed through the wide display of materials at the supplier’s showroom. He also willingly accompanied us to the showroom a second time (at short notice on a weekend), to review the materials once again, as we were still wavering then; notwithstanding, that the floor tiles from the initial selection had already been delivered to us earlier and was scheduled to be laid the following day. Timely Updates & ResponsivenessHe provided timely updates on the progress of the renovation after his onsite visits and closely monitored its progress. This puts us at ease as we go about our daily tasks since we could not be present 24/7 to continuously monitor the progress of the ongoing renovation. When there were minor issues (which is common in practically all renovation jobs), he was quick to respond and would subsequently liaise with the respective contractors to rectify them as soon as possible. After Sales Service Recently he popped by at my place to enquire whether there were any remedial actions to be taken thus far. We highlighted to him that there were actually some unsightful patches on the kitchen counter top due to the placement of plastic drawer mats over a period of time. He then said that he would arrange for it to be “re-buffed”, and expeditiously did so within the next 2 days (FOC!!). This was indeed commendable!! Once again, thanks Edward!! Keep Up the Good Work!!
