EYCS

Same terrible experience happened to us at this lighting shop. Apparently it is owned by A.z.o.r.a. group of companies. Here is their website: http://***.com.sg/lighting-curtain-blinds-wallpapers-kitchen-and-bathroom-accessories-supplier-in-singapore/company-overview/ And this is what the shop looks like outside: Here's the breakdown of the poor experience we had: 1) Clearly overcharged us for the lights and taps. We were naive and thought we could trust our contractor. Who knows, when we went to other shops selling the same things, they were cheaper by half! I've no problem with contractor taking a commission, but by such a big margin? That's really a breach of our trust. Again, we were naive. 2) They were supposed to issue a cheque to us, to refund us for some things that we bought. First time we went down to collect the cheque, the amount was written wrongly. SECOND time we went down, they said they couldn't find our cheque because the finance staff has gone home (HOW RIDICULOUS is that?! Such a big group of company but such terrible administration. Can't even organise and manage one simple cheque.) So they made us go down to the shop the THIRD time, and guess what? At first when we stepped into the shop, there was a group of them chatting at the counter, looking really smug when they saw us. Like they were very confident we won't have problems with them this time round. Guess what? THEY CAN'T FIND THE CHEQUE AGAIN! For the THIRD time! The lady handling our account still dared to say, "Haiz, why you all always come at this hour when my finance staff has gone on leave?" EXCUSE ME, if you knew the staff was going to be on leave and that we were coming down, wouldn't you have prepared all the documents already?! It was so frustrating! Even more so when I was already 5 months pregnant and we have been going down to that shop for 3 times for the same thing! The female employee even had the cheek to say to me, "Aiyah, treat it like exercise for a pregnant woman loh..." You can imagine how angry I was at that point in time. Really showed me how terrible service standards can be in ***. Finally, she suggested that she mailed us the cheque. I told her forget it, judging by how poor their service is, the cheque might never reach us and they would probably blame the postal service for lost cheque. Eventually, she said she will ask her driver to deliver the cheque to us. 3) A few days after using the supposedly expensive but good quality lights (according to my contractor), for only a few days, we discovered the lights were making buzzing sounds. So much for value for money. That's rubbish when it comes to *** Group of companies. We called the same female sales staff and she said she will arrange for the electrician to come by. We told her, SPECIFICALLY, to send the electrician over in the afternoon. Guess what?! Electrician called us the following day and say he has to come by in the morning and that the shop told him to do so. I am really stunned. How can you ask the electrician to come to the house when there is no one home in the morning???? HAIZZZZZZZZZZ............ Why *** CANNOT TRAIN EMPLOYEES PROPERLY??? Baffles me. Sorry, just need to vent. I hope none of the forum users will ever have to face this kind of service. Stay away from ***'s group of companies. Really fed up with them.