I emailed Voila for a renovation quote and about 2 weeks later i received a phone call from them to go down to their shop to discuss. After the discussion, the person who attended to me did mention that the budget i gave may be difficult to fulfill but he will try. Fast forward 3 months later, no news from them. I can only speculate that they were not able to meet my budget and decided not to take on my job. Funny thing is if they had called me and asked if i can up my budget, I would have said yes.
Good work Voila! You lost a customer just because you don't have the common courtesy to call the customer to inform him that the budget given to you was not possible. I would have been agreeable to up the budget only if you had called me.