AGKS

Avoid Hitachi products! Hitachi recently delivered a fridge to my house, only to be found with some defects. (haven't even switch on hor..) They told us they will get back to us but never did. My poor wife called them and was reprimanded by a rude staff. Finally the repairman came to my house, sloppy and lazy. He changed the cracked tray but say he cannot do anything about the scratches. Sure, but we have long reported these defects to Hitachi. The useless man whom Hitachi sent not only cannot help us but is even too lazy when talking to us. He told me in his lazy voice he is from the repair department, this matter is under the sales department! WTH! i told him i want Hitachi to take back the **** fridge and send me a new one. He say he will try, ask me to wait for their call. Bloody ****, did I not pay for the fridge???! They used to be good but like many other Japanese brands, they are too complacent and never bother to improve. They think that their products are always the best and always charge a premium price. For a person who used to have business dealings with Japanese, trust me. In reality, they never improved, just like Toyota and Honda cars. Japanese actually don't value SEA market cos of their superiority syndrome. Look at the cheap and low level staff they hire to serve us. No avenue for feedback, probably because they don;t care about our feedback. Serves them right that they are gradually overtaken by Korean brands like Hyundai, Samsung and LG. Korean brands have improved tremendously and continental brands are becoming more affordable. Keep your options open and think twice about certain Japanese brands.......especially Hitachi!

Avoid Hitachi products! Hitachi recently delivered a fridge to my house, only to be found with some defects. (haven't even switch on hor..) They told us they will get back to us but never did. My poor wife called them and was reprimanded by a rude staff. Finally the repairman came to my house, sloppy and lazy. He changed the cracked tray but say he cannot do anything about the scratches. Sure, but we have long reported these defects to Hitachi. The useless man whom Hitachi sent not only cannot help us but is even too lazy when talking to us. He told me in his lazy voice he is from the repair department, this matter is under the sales department! WTH! i told him i want Hitachi to take back the **** fridge and send me a new one. He say he will try, ask me to wait for their call. Bloody ****, did I not pay for the fridge???! They used to be good but like many other Japanese brands, they are too complacent and never bother to improve. They think that their products are always the best and always charge a premium price. For a person who used to have business dealings with Japanese, trust me. In reality, they never improved, just like Toyota and Honda cars. Japanese actually don't value SEA market cos of their superiority syndrome. Look at the cheap and low level staff they hire to serve us. No avenue for feedback, probably because they don;t care about our feedback. Serves them right that they are gradually overtaken by Korean brands like Hyundai, Samsung and LG. Korean brands have improved tremendously and continental brands are becoming more affordable. Keep your options open and think twice about certain Japanese brands.......especially Hitachi!

Avoid Hitachi products! Hitachi recently delivered a fridge to my house, only to be found with some defects. They told us they will get back to us but never did. My poor wife called them and was reprimanded by a rude staff. Finally the repairman came to my house, sloppy and lazy. He changed the cracked tray but say he cannot do anything about the scratches. Sure, but we have long reported these defects to Hitachi. The useless man whom Hitachi sent not only cannot help us but is even too lazy when talking to us. He told me in his lazy voice he is from the repair department, this matter is under the sales department! WTH! i told him i want Hitachi to take back the **** fridge and send me a new one. He say he will try, ask me to wait for their call. Bloody ****, did I not pay for the fridge???! They used to be good but like many other Japanese brands, they are too complacent and never bother to improve. They think that their products are always the best and always charge a premium price. For a person who used to have business dealings with Japanese, trust me. In reality, they never improved, just like Toyota and Honda cars. Japanese actually don't value SEA market cos of their superiority syndrome. Look at the cheap and low level staff they hire to serve us. No avenue for feedback, probably because they don;t care about our feedback. Serves them right that they are gradually overtaken by Korean brands like Hyundai, Samsung and LG. Korean brands have improved tremendously and continental brands are becoming more affordable. Keep your options open and think twice about certain Japanese brands.......especially Hitachi!

Avoid Hitachi products! Hitachi recently delivered a fridge to my house, only to be found with some defects. They told us they will get back to us but never did. My poor wife called them and was reprimanded by a rude staff. Finally the repairman came to my house, sloppy and lazy. He changed the cracked tray but say he cannot do anything about the scratches. Sure, but we have long reported these defects to Hitachi. The useless man whom Hitachi sent not only cannot help us but is even too lazy when talking to us. He told me in his lazy voice he is from the repair department, this matter is under the sales department! WTH! i told him i want Hitachi to take back the **** fridge and send me a new one. He say he will try, ask me to wait for their call. Bloody ****, did I not pay for the fridge???! They used to be good but like many other Japanese brands, they are too complacent and never bother to improve. They think that their products are always the best and always charge a premium price. For a person who used to have business dealings with Japanese, trust me. In reality, they never improved, just like Toyota and Honda cars. Serves them right that they are gradually overtaken by Korean brands like Hyundai, Samsung and LG. Korean brands have improved tremendously and continental brands are becoming more affordable. Keep your options open and think twice about certain Japanese brands.......especially Hitachi!