YEAH ! It was scary indeed. Luckily no one was bathing at that moment. The support bracket was hidden from our view as it was right at the top of the storage heater. It was totally rusted and weakened. How would we know that it was rusted or weakened ? ! . I advise all those who have heaters of 5 years or more to check the support bracket SOMEHOW or risk this shock. The heater is heavy with hot water and contains live electricity ! I called 2 plumbers but after inspection, they declined the job a few days later giving excuses of lack of manpower or have to go to Malaysia. What a joke ! ! ! Maybe I have to call the NTUC Income home services or Mr Speedy(65423533). Any comments or recommendations ? ! HELP ! Already 4 days without hot water !