BoycottBosch

After very many phone calls and a lot of waiting.. (they never do call u back... u HAVE to call in or you will never get anything settled) issue not resolved satisfactorily. I realise they must have a lot alot ALOT of broken appliance such that ALL their staff are out islandwide doing poor repair jobs. Customer service dept probably bears the brunt, so high turnover rate, no motivation, poor training... whole dept need revamp to live up to their claims on the web. To Bosch: pls rewrite your webpage that states among other claims ' Quality service you can depend onBosch takes care of our customers, providing quality in both our products and service" Because I am now a very disgruntled EX-customer. I will not hesitate to dissuade everyone i know from buying your brand henceforth. Thru my phone calls, I do not sense any urgency to help or any empathy to customers frustration. In fact, all show impatience and v poor at handling customer relations.

It is true that the lag time for returning calls if they ever... is long. Please buy this brand only if you think your product will never break down.

Hi all I specially created account to share my experience w Bosch customer service. Yes, its v bad and i feel so strongly abt it i hv to share. Will share in depth next time but gist is very unsatisfactory after service. Totally not as claimed on website. It is FULL of hassle. I am a real customer. Not from other so called brands. My Washer has problems since Tue and I am in the midst of trying to get it resolved. What a nightmare. I WILL avoid this brand from now on.