sanean

When we asked around friends for recommendation of ID for working out a major renovation for our new home in a 14 year old EC, Dave from Intra Design was referred by one of my close friends. And we insisted that it must be Dave who handles our renovation. Honestly, the first impression of Dave wasn't that great, but all that changed gradually once we get to know him more. For example, on the day when we shopped for toilet accessories and lights, as it carried on through lunch time, he was so nice to offer us free lunch and bought some snacks for my little boy. I must confess that my wife and I were not into ID much and have very different liking of how a perfect home should look like. In particular, my wife does not like anything that is made of wood or resembles wood (laminate is fine), but I do. So, we didn't prepare much and simply briefed Dave that we need a lot of storage cabinet and loft bed in kids’ room (as we have 3 kids) and let him comes up with some design ideas. We were quite happy with the design for the rooms but need a little tweaking for living room and kitchen. Same goes for choosing the laminates for all the wardrobe and cabinets, we spent 4 hours till midnight one evening, eventually managed to finalize the choices for the entire house. Dave is very good in planning. After we agreed to his quotation, he started to brief us of the sequence of works that will happen on weekly basis. We were very happy with the way he handles things and he ensures works done by his workers are meeting high standard (his standard). He even asked the workers to redo the tiles in the master bathroom when he noticed something was not right (without us complaining). With some issues coming along (eg. a floor issue popped up as a result of replacing wooden door with glass door at kitchen, he brilliantly resolved it using mosaic tiles), his team still managed to complete the major renovation in about 1.5 months. We were simply impressed. He also follows things up very well. Even though after handing the house over to us, he still called us to demand for a list of issues (instead of us calling him) and immediately sent his men to fix the reported issues. Now, we have moved in for 3 weeks, and there are still a few pending things to be touched up. Even so, we don’t feel any pressure to go back to him as we trust him he would do whatever he could to help us. On this note, I must say Dave and his team are very responsible and eager to ensure his customers are happy at the end of the day. Overall, we are quite happy with the end result, especially the carpentry work which we had received praise from friends who visited. We appreciated it so much that he had willingly taken in additional requests from us for adding a glass panel in study room and extending cabinets in living room all the way to ceiling (9.5 ft high). Even though the renovation have blown our original budget by over 50% percent, we still think that the service and quality work we received is worth it. Thanks, Dave and team (esp. Kelvin & Wen). From, Sean & Jessie