kbtay

Hi all, Just to share.. My wife and I visited the FCC booth at Expo in August 2014 and chanced upon this sofa design that we liked a lot. Eric was the salesperson who served us. He was flexible and offered us a variety of packages to choose from. He seemed patient when we took our time flipping through the catalogue, not wanting to make rash decisions as we had not collected the keys to our flat then. Being difficult customers, we asked many questions, mainly relating to the quality of their products and the delivery lead time. My wife and I actually walked away to discuss and went back again. I think we spent more than 2 hours ding-donging here and there. haha.. It was quite amazing that Eric had not given up on us throughout. We felt comfortable speaking with Eric. We trusted him as we felt he was sincere. Similar to many of you, my wife and I made our decision to purchase a L-shape sofa + coffee table and paid the deposit before reading the online reviews on FCC. To be frank, we freaked out after reading this thread and wondered we should ask for a refund. After much thought, we decided to take a gamble, since we had already thrown in the deposit of a few hundred dollars. During end-November 2014, we went to their Sungei Kadut branch to confirm the sofa fabric and colour, as well as the coffee table design. As Eric was busy with another event somewehere else, he specially assigned Alvin to assist us. Alvin was straightforward and offered us useful advice with regard to the length of sofa and colour combination. After leaving Sungei Kadut, my wife and I realised it was time to face the "hard truth". We "mental prep-ed" ourselves to expect delays and lousy quality goods as many of you have shared. We messaged Eric and practically pleaded that he helps us monitor our orders. We were so glad and relieved to have received the furniture in good order, a couple of days before the expected delivery date in end-December 2014. The chinese movers were also professional and helpful. They even asked us to contact them should we require any further assistance. My wife and I would like to compliment Eric and Alvin for the job well done!