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After many delays, he promised delivery this week. Now the shop says end of March. Yes it is just 'freebies', but a shop shouldn't promise something and not deliver.

Now I can't call through to his mobile at all (does he have a new number?) And no one answers at the shop. Last I spoke to him on 17 Feb he says he will deliver after CNY and that he will call me back that day because he is very busy. He did not call me back again.

Promised accessories not delivered today. Unable to contact him on his mobile nor the shop.

Just called the shop and they have a new staff. She says they will deliver my accessories on 15 feb.

Yes my mattress is correct olena brand.. The brand is embroided on..

Received the correct mattress today on 17 jan as they promised. Only thing left is the accessories they promised. Not sure when will that be delivered.

Timing for delivery tomorrow is supposed to be before 12 noon. Just yesterday Pierce confirmed that with me. Just called to confirm with the shop and now they say 7-10pm. After discussion managed to push delivery to 3-6pm. The lady at the shop promised that mattress will be delivered tomorrow. However accessories is not possible. She emphasized that the accessories are free gifts and will confirm with me tomorrow when those will be delivered separately.

The following is my personal experience with Bez Gallery and Pierce. I've ordered my goods from Bez Gallery on the 1st Oct and it was supposed to be delivered on 15 Nov. 15 Nov, 22 Nov and 28 Nov: Unfulfilled promised deliveries. Nothing delivered every time. 29 Nov: Promised delivery of ordered goods but in the end a loan mattress was delivered instead at night around 9pm. 3 Dec: Promised delivery, was told to wait for delivery till 11pm at night by Pierce from Bez Gallery but in the end it was a no show. 4 Dec: Received correct bed frame but mattress delivered has no brand and specs are different from what I've ordered. 26 Dec: Promised delivery of correct mattress and accessories but it was a no show again. Current Update on 27 Dec: Pierce says they will deliver the correct goods by 17 Jan if not he will do a full refund.