Hi Everyone, Some helps needed here, about a month ago I have engaged a ID company(I shall not reveal the name yet until we have complete our renovation process) after signing up the service provided by the Renotalk. We previously found a ID and had his hand drawn images and measurements but he told us he cannot complete within our time frame so he had to back out. Thus this sudden change had led us needing a ID asap as we no longer want to delay the work. Btw, I got my keys on the 30 Oct, we had asked about 10 different companies for quotations and we are only renovating the entire kitchen with cabinets, granite surfacing, one study table, one wardrobe and false ceiling for living and dining area. My house is resale 4A flat about 93sqm. So we found this ID after finding his quotations are quite similar to our previous ID and after much negotiation we decided to sign the contract with him. However, this is one huge mistake made by us that we did not ask him to state the completion date on the contract and some of the details like granite measurements because we are pretty rush on that day. We signed our contract on the 12Nov, he told us that they will need about two weeks to complete the works. However, we did not want him to do everything on a rush so we gave him 3 weeks to complete, till 5 Dec. After signing the contract, our nightmares began. They started knocking off the old kitchen 3 days after signing the contract and another 3 days after to complete fixing the tiles at the cabinet area. (We did not change our kitchen floor tiles so no permission from HDB required as according to them, thus should take lesser time). We wanted a 3D drawing for the kitchen, they promised to give two days after signing of contract but 3D image of kitchen only came up after about 1.5weeks with the first draft which everything is incorrectly done!(We provided them with our previous ID's hand drawn pictures with measurements.) After another 3-4days they finally came up with a proper drawing but still some amends needed. Two weeks has passed, kitchen base checked, false ceiling was done within a day, checked, some electricity work and power points are done and nothing else going on. For the entire process, we keep calling them asking them to update about the process, but they ignored us most of the time until we got really irritated with them and they start updating us a little. The person who signed the contract with us whom suppose to be the interior designer(he can't even draw free hand) and company's manager did not even come down to check on the progress for the 2 weeks! How irresponsible!! And finally, on Monday 1st Dec, the start of third week, they decided to came down and settle the measurements of the cabinets, wardrobe and study table with us. We settled that day with us requesting hand drawn pictures of the wardrobe compartments and study tables. We clearly told them and give them the green light to start with the kitchen cabinets that night. They told us they might need about 3 more days to complete with the cabinets and installation. We are ok with it just three more days, we are fine. So guess what, they took 3 days to came up with the hand drawn pictures for study table and wardrobe like what?! Other ID we went to only took about a min on the spot to draw out! After confirming the measurements and drawing we gave them the green light for wardrobe and study table. We are prepared for a bit of delayed then. We were too tired with the process and did not bother them for the past 2 days and asked about their progress tonight(6 Dec). Guess what? They only started preparing materials for cabinets and not even start doing them! For wardrobe and study table, don't even mention they did not even bother telling us they did not start with it and suddenly they want to make a measurements again. What the... we were so angry tonight and keep asking them when will you complete the cabinet, until then, they finally said they need another 2 weeks to complete the cabinets! That means we are preparing to wait another 3 weeks to complete everything?! That will already be Christmas! We wanted to move in ASAP but how do we?! I looked through the forum previously and found some good ID. However, when we approach them, they told us they cannot meet our deadline and thus we did not use them. For the one we used, they promised and assured they can complete everything by 5 Dec. We have given them all measurements and drawings and did not even require them to design for us.(I guess they can't design anyway). Now that in the contract we did not state the completion date but we have voice recording of them assuring us it will be done by 5th Dec. I'm not sure what to do now,will you please give me some advise, I'm too tired for this... ):
