Hi Cpatan , this is Jason from Voila Design. Recently I was inform of your post about how one of our ID had missed his/her appointment with you and you are so upset you created a new account just to show your unhappiness. As a company we will like to follow up with all complains as quick as possible so if you could please feel free to contact me at 64558861or 93870321 and let me know what's the name of the ID and also your address and I will take necessary action against the ID. I have checked with all our ID and so far I am not able to identify the ID but we haven't missed a site visit appointment and this to us is pretty serious. At the same time I would like you seek your understanding and forgiveness by following up on your cases personally . Thank you and I hope to hear from you soon.