I just created a new account in this forum just to say, I agree with Runningman's advise, DO NOT BUY AT UNILITE at Jalan Kayu ! Because after you buy from them, pray hard your electronics works the first time because they have HORRIBLE AFTERSALES SERVICE ! They just don't care and shift the blame to the manufacturer without even trying to help or provide an advice ! I bought a KDK ceiling fan for $460 and after installation, motor had a humming noise (very clearly was a manufacturer defect), called UNILITE up and the man who picked up the phone says he didn't sell it to us then say get someone to call me back. Waited for several hours, no one called, I called back & this time it was a lady on the phone who was SUPER RUDE, she asked me if I expect them to drop everything and call me now, left me whilst I was still speaking to talk to someone else, came back to the line & rudely exclaim that someone will call me back & hung up! I waited until the next day, no one called. I wondered if that someone whom they say that will be calling me back really existed or is a delay tactic and why that man and lady that picked up the call could't help me ! I see from another thread that UNILITE is run by a couple and couldn't help suspect that the man and lady I spoke to is them...and they trying to evade... Actually, I bought another new kdk unit at another store and installed it and it was fine (no motor humming) and I didn't even ask UNILITE if I could return or exchange it. I told that UNILITE lady that I bought another unit from another store and it worked but their (UNILITE) unit is defective and I just wanted to know what is the shop's policy for defective item & see what they can do about this. My husband called UNILITE the next day after I told him they didn't call back (when they say they would TWICE) and this is his experience, Very rude. I call them, the person who sold me pick up. Tell me it is KDK problem, I need to go KDK and settle with them. Then hang up when I have not finish talking.
