Thanks for sharing. Personally I shop online but only for home accessories. If I want something expensive that needs to last (like sofa and bed), for furniture, always prefer to go to a physical reputable store and don't mind spending a bit more. I go to Taylor B and Crate and Barrel. Online home accessories always go to new and interesting brands like www.ektory.com, cb2.com, urbanoutfitters.com. Had experience with all these brands I recommended and the service is good. For me, good service like responsiveness and providing solutions is most important when it comes to online stores.