Please beware of Teng Yong Curtain Pte Ltd. I have a very bad experience with them and purposely signed up for an account just to warn others not to be a victim. They were at the furniture fair at Expo hall 7 which we went on 18th April 2014. As this is our 1st time doing our renovation works, we regretted not comparing with other recommended companies for our roller blinds. The prices quoted by the sales staff at Expo was very attractive, he quoted us a maximum $240 for roller blinds done for 2 bedrooms (ours was a 3 room BTO in Sengkang) but of course, prices will be slightly different as I understand that they need to take the detailed measurements first. But, in order to secure the so call "promo" price of $6 per sq ft, we need to pay a deposit on the spot. Appointment for measurement taking was fixed on 23rd April at 2pm. However, on the day of appointment at 2pm, no one turn up. We then called up the staff in charge and only then he told us that he is on urgent leave. Nobody took the initiative to inform us that their guys could not come and only when we call the office, they then arrange for another guy to come at 4pm in which he was late again for 30mins. Upon taking site measurement for my 2 bedrooms, he calculated the total to be $790 for both rooms which is ridiculous, how can the price difference be so huge!? If it's a difference of $100-$200 we are able to accept it. but a difference of $500+ is too much. As we have already made a deposit, we have no choice but to proceed with just 1 bedroom (as we felt that their prices are too expensive and we would like to seek 2nd opinion). Installation date was then confirmed to be on 30th April at 2pm. Yesterday was supposedly the installation date, we tried calling the guy in the morning to confirm the time but no one answered our call. 2pm and no one turn up again, we tried calling the guy again and he finally picked up but he then told us that the materials are not here yet! How can they have no decency to inform the customers that materials are not here and we were just waiting in vain. My husband was unhappy about this as he took leave specifically for this just to have his leave wasted. He then called the office and spoke to a lady (which after many calls turns out to be the boss). The lady lied to us saying that she is just a staff who answers the company's phone and put us on hold for a few times when we asked to speak to someone who can make decisions. She then gave us many excuses saying that her boss is not in, materials have arrived and they can send someone down to fix up the blinds for us immediately. Apparently, no communication between the sales staff and the office and they have to lie to their customers, but we no longer trust this company and we requested that they refund the deposit to us. Still waiting for answers from this lousy company, if they insist to take our deposit, will most probably lodge a complaint with CASE. Sorry for the long rant, not sure if any others whom have engaged them before but for those who have not, please beware of this scammer company. *Just saw these reviews from their past customers. Regretted not doing my homework before paying deposit to them. http://stylplus.insing.com/business/teng-yong-curtain/jurong-east/id-15900000
