sgconsumer

I have also had many problems with the Bosch after-sales service. They are not responsive and the team that mans their hotline are only trained to give stock answers to your requests. Whatever problems you have that does not fall in easily with their operational process with be brushed aside with their standard replies. When you ask to speak to someone more senior you will be given the run-around and this will drag on for days. Promises to call back are not followed through and you need to keep chasing them. It takes very long to get an appointment scheduled; I was once told to wait 6 weeks to get an appointment for a technician to come to my house to service my washer. The customer service rep also laughed when she saw the date given by their computer system and eventually gave me an appointment 2 weeks later. When you schedule an appointment, be ready to cancel all your other appointments to wait for the technician to show up. Repair costs are high and the whole process of getting your product repaired is aggravating. As for their products, they are premium-priced but not premium quality. I now avoid anything that has the Bosch name on it as I do not wish to have to deal with their unreliable customer service should I need to have anything serviced or repaired. The company recently had plug safety issues with 7 models of dryers/washer-dryers which they termed as a "health check campaign". Do your homework before committing any money to this brand.

I have also had many problems with the Bosch after-sales service. They are not responsive and the team that mans their hotline are only trained to give stock answers to your requests. Whatever problems you have that does not fall in easily with their operational process with be brushed aside with their standard replies. When you ask to speak to someone more senior you will be given the run-around and this will drag on for days. Promises to call back are not followed through and you need to keep chasing them. It takes very long to get an appointment scheduled; I was once told to wait 6 weeks to get an appointment for a technician to come to my house to service my washer. The customer service rep also laughed when she saw the date given by their computer system and eventually gave me an appointment 2 weeks later. When you schedule an appointment, be ready to cancel all your other appointments to wait for the technician to show up. Repair costs are high and the whole process of getting your product repaired is aggravating. As for their products, they are premium-priced but not premium quality. I now avoid anything that has the Bosch name on it as I do not wish to have to deal with their unreliable customer service should I need to have anything serviced or repaired. The company recently had plug safety issues with 7 models of dryers/washer-dryers which they termed as a "health check campaign". Do your homework before committing any money to this brand.