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I got my keys to my 4-room BTO in May 2014 and started renovation from mid-May to end-June (6 weeks). The review I'm about to write is long overdue and I would be strongly recommending xxx from Defong as the ID of choice. However, a late review is better than never as my entire positive experience lasted beyond the completion of my renovation works. Selection of ID Like most of you, I was searching for a reliable ID, someone highly recommended by reviews, here on Renotalk forum. At the same time, you would want to look for a company that is known for prices that are within your budget or value-for-money. Here's how I narrowed down to xxx: Obviously, to look for the hot company names in the industry, you would explore the top few topics/threads under "Renovation Contractors/IDs". So I did. Among all the companies, Defong stood out as a company that seemed to offer value-for-money quotations, and very few negative reviews. Of course, a good company ain't good enough. You need to find the best of the best. I took the effort to browse through all reviews under this topic of "Defong Renovation Id" posted since 2008 until early 2014. A few names kept surfacing in many of the reviews. One of them was obviously xxx. So why did I pickxxx? Very simple - I could not find a single negative feedback about him in all of these reviews here. Please don't just take my word for it, you can check it out yourself. First Impression Thankfully, someone posted xxx's contact no. and I arranged for a first meeting with him at Defong's office at City Plaza. There's hardly anyone in the office by the way (which is good news for the company, means that all of their IDs are busy running projects out there). The office is just a meeting place with clients. My first impression of Kevin was, well, a really friendly young chap. He's really a well-organised person: he carried a huge stationery case with all sorts of pens, pencils, markers, erasers, calculator, measuring tape, etc; and he carried an iPad with pictures and quotations of all his projects, and a huge water bottle. People say first impressions count - he has the physique of a bodybuilder (his biceps can be quite distracting even for guys). But hey, his healthy physique says alot about this person's attitude and work performane. He's young, active and driven (unlikely profile of a lazy bum who doesn't love his work) who loves what he's doing and still able to find time to workout every night. In all, you will find him a great personality to work with. However, don't expect a "Yes-Man" from this guy. If your ideas are not feasible or suitable, he will point out the pros and cons to you, and let you make the wiser choice. Overall, I was satisfied with his consultation and felt that his advice made a lot of sense and most importantly, he will advise you not to do the unnecessary things or suggest cheaper alternatives outside so that you can save $$$$. Bottomline - Kevin provides value for his clients. Quotation The final quotation (less the extras I added later on) was $25.4k for the following: - Full painting and full plumbing works (installation of bathroom/kitchen fixtures and taps) - Hacking of wall strip (1.5 x 7ft) - False ceiling works (living room and bedroom passageway) - Kitchen masonry works (kitchen cabinet base, fridge base and washing machine base) - Aluminium window grilles (Living Room, 3 bedrooms and service yard windows) - TV full height feature wall + console (7ft) - Full height shoe cabinet (converted from the circuit breaker compartment) - Full height master bedroom wardrobe - Full height bedroom wardrobes (bedrooms 2 and 3) - Kitchen cabinets (this is my most satisfactory part of the project, outstanding carpentry works) - MBR Toilet glass shower screen This was the lowest quotation among 3 other quotations. The choice was pretty obvious. Renovation Process xxx said the renovation would be completed in 6 weeks. And so it did. The entire process was seamless and hassle-free. I need not worry about his progress because man, HE IS **** FAST. The only thing I worried about was MYSELF, in deciding and buying the necessary stuff for him to work on.. There were a couple of project milestones which required my and my wife to provide inputs such as choosing paint colors and laminates, as well as delivering the kitchen, bathroom and lighting accessories for his guys to install. Thus, the only variable that potentially stalled the project was, well, myself. Lol. Fortunately, we were able to make it up to speed with xxx and provided the stuff he required. Throughout the entire process, he was super-responsive. You can whatsapp him at any time during earthly hours and he will reply you within 30min on average (unless he is meeting a client). He also on-site to check on the renovation works regularly. I felt completely secure and at ease with his coordination and updates. Little Things Add Up Its the little things that make the difference between a good ID and a great ID. xxx is a great expert when it comes to home deco and DIY stuff. You can ask him for advice on just about anything regarding your home. He will be glad to provide his advice. At the end of the day, he comes across as a good bro. When certain little things don't turn out what you expected, he's always willing and open to rectify. In fact, he has done quite a number of rectifications for me. A example was when I wanted to apply a frosted glass sticker to a strip of mirror on the TV feature wall, he taught me how to do it. But when I failed terribly, he arranged for his sticker expert to do it for me, providing both sticker and service FOC. There are times when he will offer to give us a lift to the nearest MRT station after a long discussion at our new flat. It was a wonderful experience working with xxx, and he's more like a friend to us now. Pictures http://i61.tinypic.com/rwuhyu.jpg http://i59.tinypic.com/zkllk9.jpg