equvocat

Check out what other customers are talking about X'clusive home at Renotalk eg: http://www.renotalk.com/forum/topic/38961-xclusive-home-furniture-kallang/ Don't sound good too

Edited after careful reading of the Bizfile records. X'clusive Home Pte Ltd failed their "Compliance Rating for Annual Filing" according to Acra Bizfile. Their last Annual Return Date was 9/12/2013 - 2 weeks past the deadline required. Yes, it could be them submitting the paperwork late, but there's potential that they had some cash-flow hiccups as well. So buy with your eyes wide open. If a company is registered in Singapore, ACRA has its records. Check ACRA to see if a company has any red flags (while searching under entities type company name [search by name] or enter the company registration number [search by number]. URL is at http://www.bizfile.gov.sg

NoBuy4EL, You were fortunate to get your sofa, even when it was wrong. lingkiin and I were forced to get whatever was available. According to ACRA reports EL had missed its AGM since Apr 2013 and have been marked as non-compliant. As of Monday, 7th Apr, EL owed 6 months rental (estimated $25k) to the building management and repeatedly had bounced cheque issues. At 6 pm that day, the show room was not open as well. Feeling suspicious my wife and I staked out the showroom on the 8th of Apr, and when the staff returned to box up their office documents we approached them and were told that that they were closing down and that there was no money left in the accounts to refund customers. We were told by the boss via phone call to take whatever was available in the showroom in exchange for what was originally to be promised. My wife and I have ordered a bed frame (it wasn't built), a dining table and a sofa, and in the end both of us took back a substitute dining table, sofa, plus an additional sofa to replace for the bed frame. To ensure no further complications, we indicated in a new Variance Order Invoice with the company that this was to be a 1-for-1 replacement. While there, several other customers were making arrangements of their own as well. All in all, the company could very well be gone so we can forget about any warranties being honoured. As expected, the showroom furniture is in used condition and had some wear and tear, and my wife and I certainly did not recover our full amount paid (almost $6k), but at least we estimate our recovery to be around 60~70% of the full cost. In summary, a bad mistake to make payment in full, and a very fortunate recovery from the mistake for my side, though lingkiin had it much rougher. Let our lesson be a learning experience to all as well.

lingkiin, So how's the outcome of your Small Claims Tribunal? We had called CASE on the day I met you and they mentioned that the matter is now in the hands of the Supreme Court, so CASE could no longer handle the case. Saw from the Small Claims Tribunal flowchart that it is subject to Supreme Court in decision making. Do check with the Tribunal if your case can still proceed or if Supreme Court has taken over. If taken over, you will need to get a lawyer and engage in a costly and lengthy process for any hope of recovery. Small Claims Tribunal can only enforce payment claims from company, meaning that if EL's accounts have been cleared out the paper can go no further. Did you end up taking up any of the items in the showroom as monetary asset instead? Understand that second hand furniture, especially showcase ones, can't sell too much, but at least you recover some amount partially.

lingkiin, yes Alvinna is his daughter. Alvin has mentioned that to some of his customers before. However, like what I asked earlier, who told you that they were going bankrupt? There may be other customers who have likewise paid and not received their furniture yet. If they are truly going bankrupt then all of us will not be able to get any furniture from them. How much did you pay?

Hi lingkiin, I bought some furniture from this company as well. Your news is very worrying, did the boss Alvin or his daughter Alvina explicitly told you that they were going bankrupt? Do shed some more details, thanks!