lyrehs

Hahaha, yup. I did observe Dave when i went to their office. From the comments here i knew that Angeline was more suitable for me So far all my touch ups have been down except for painting will will be done by this week. Shld be paying the last 10% soon. lolz eneri: Any photos of your place? i will be doing my reno blog soon :)

Hi all, I just completed my Reno by Intra design’s Angeline. Overall, I am a satisfied customer although there is still a lot of touch up works to be done. I got to know about Intra from this forum. Thanks to everyone who wrote about their personal experiences with them and other IDs. It took 2 visits to Intra for me to decide to engage them. Paid the deposit and Reno started in May. Generally what we did was to: Hacking: Removal of all floor laminates Removal of all tiles – floor + wall Hack off all built in stuff Carpentry: Walk in wardrobe (20 feet plus 6 feet drawers)) Shoe cabinet (think about 6 to 8 feet?) Kitchen with solid surface top + solid surface basin + island (13ft +4 ft island) TV console (or is called TV cabinet? 8 feet) Wall to wall cabinet in master bedroom with slot in doors (17 feet) Others: Tile whole house. Include walls in bathroom etc Paint whole house Changed windows Rewire whole house Change all doors – some wood, some glass Change main gate Add shower kerbs Redo piping Add glass panels False ceiling Piping Think that’s about it? Can’t really remember all the details. Here’s a summary of my experience: Pros: • Workmanship is good. Excellent, even. Even the people from the TV Company said that my TV console was super solid and good for mounting the TV. Only problem was that since my entire family consists of shorties, the eye level of the TV is a bit higher than what is ideal. • Renovation completed within specified time. There were many IDs who told me it would take 3 months to complete my Reno. I was like…I can’t wait that long leh… • No need to worry about anything…I only visited my place less than 5 times • Angeline can settle most issues for you. For example, I did not choose my lights at all. Was busy so let her do it. • Most, and almost all of the workers were Chinese. So, less communication barriers. They were also very friendly and helpful. They kept coming back to do minor rectifications, and even stayed till 9pm just to adjust the hinge of my cupboard. • I made a LOT of changes throughout the Reno process. Kept adding stuff, then removing, and then adding again. Yet, Angeline was always very patient about it. She would also give me her feedback on whether it was feasible. I prefer this in an ID, rather than someone who just tells me Yes, Yes, Yes but at the end of the day, is not able to produce results. • Excellent after-sales service. I got them to make changes here and there, like add a single electrical point, and it was done the next day. Didn’t like the paint color I originally chose as well, so it was changed FOC. Cons: • Delays here and there. These were all small issues, but did cause a certain level of irritation. I have a glass panel that was too narrow because the glass guy made errors in the measurements. • Major issue I had was that just one day before the handover, I went to my place to check up on the progress of the renovation. There were still workers there and I was inspecting the workmanship when I noticed some people coming into my place. I was horrified that there were total strangers coming into my place without my knowledge and demanded to know whom they were. In the end, it was Angeline’s colleague…. Apparently, they wanted to bring their customer to see my tiles, as I am the only one using it. I was like…wth….how can you bring people to my place without letting me know? I would not have minded if I was informed but the problem was that no one asked for permission. If I did not come, would that have meant that everything is ok? I mean…it’s still my place lor…although you are my ID that does not mean I handover all my ownership rights to you. At that point, this line from a movie kept popping into my brain…”Blatant disrespect!!” Don’t know whether I am over reacting? • Very few updates unless I sms Angeline or if something crops up. Conclusion: I hope this info is useful to those who are considering Intra. I know that renotalk played a major part in my decision as to which ID I chose. Basically, like someone else said, when you engage Intra, you must trust them. I had an enjoyable Reno experience - minimal stress..heehee and hope others can say the same too!