Hi Happy, I am just wondering, in cases such as yours, shouldn't the ID/contractor be held responsible too? For an example, if there are lots of scratches on the carpentary laminate, the owner should bring it up to the ID and not the carpenter right? This is what we are paying our ID for, for all the planning and coordination and make sure that things go well. Perhaps you would like to request/demand you ID solve this issue? Just a thot...