daintyflair

Here is my review of my recent purchase of a Simmons bed from SleepSavvy. Let’s begin my story at the Asia Pacific Furniture Fair which happened from 22-30 August. According to the website, the fair was endorsed by Singapore Furniture Association. It makes my blood boil whenever I hear that name. I wrote them an email when I was in dispute with SleepSavvy but they don’t even bother to reply. Like seriously? Is the name there just for show? Consumer protection in Singapore is really unfair, very disappointing for home owners like us! 23 August We were there to shop for furniture and happened to see this huge signage “Simmons”. We then walked towards the booth just to try out the mattresses. A guy approached us, his name was Woon/Eric. He was decent looking and spoke very eloquently. According to him, he was from the HQ and “can make decisions and give substantial discounts”. We were eyeing for the bed in king size and he started using his calculator, making calls to someone to see how much discount he can give us. First impression was he seemed like a snobbish guy? This was the red flag and I hate myself for not realizing it. Anyway, I felt that the deal was pretty good. I told him that I will only buy it if I can pay by installments using a POSB/DBS credit card. Since the terminal was not at the fair, he made a call to his GM to check and see if I can swipe the card at their outlet instead. He told us his GM approved it and we made a deposit of $1200 and left the fair thereafter. 29 August We went to their outlet at Shun Li Industrial Park to swipe my credit card, only to realize that they don’t have the terminal. According to the staff, they don’t even have the terminal in the first place. I called Woon/Eric and demanded to know why did he mislead us into buying when there wasn’t a POSB/DBS terminal?! I asked for a refund of my deposit which he refused to. Then he said “Usually this kind of thing people won’t pay by installments.” I was fuming mad when he said that. Lao niang wanna pay by installments he got problem with it? He gave us a solution but I shall not elaborate much in case I get myself into trouble. Anyway, I love what the hubby told him “Don’t make your problem our problem, solve it for us.” Even when we told him to email us for confirmation, he refused to. After a few calls back and forth, he told us that there was a terminal but the bank took it back for upgrading. He promised me that the terminal will be back at the outlet 2 weeks later and he will call to inform me. 18 September No updates 2 weeks later. SMSed him in the afternoon but he didn’t bother replying, so I called him in the evening. He mentioned that the terminal had already been arranged to return to the outlet by the following Monday. He promised to call me on 19 September to update me. 19 September No calls from him by evening time, so I called his mobile phone. He was very impatient and said “I thought I already told you that the terminal will be at the outlet on Monday?” The next moment, he hung up my phone! 25 September Called their office to check on the status of the terminal cos I don’t really trust that empty vessel anymore. I got to know that he’s only a sales manager? What’s with the “I can make decisions” when he’s not even the boss of the company? Tsk. Told the staff I wanted to complain to the GM and left a message to him, they don’t even bother to call me. 28 September Received a call from the office to confirm that the terminal is already at the outlet. I then proceeded to make the remaining payment before I flew off to Korea. 23 October The bed was finally delivered in good condition. To all new home owners, avoid SleepSavvy at all cost or authorised dealers in general. Strange that Simmons is still partnering with them when there are tons of bad reviews about them online. Please buy directly from the brands itself.

hi tim, pls quote me the following: 5 room hdb bto system 4 mitsubishi/panasonic/daikin 9K x 2 12K x 1 (master bedroom) 18K x 1 (living room) thanks

hi, pls quote me the following: 5 room hdb bto system 4 mitsubishi/panasonic/daikin 9K x 2 12K x 1 (master bedroom) 19K x 1 (living room) thanks

hi yolo, yup i'm from AB too! maybe we just don't click. think we are engaging alan tan instead. nice flooring btw!

very familiar estate, AB? love your theme! i've met mr k too but it seems like he's not very interested in our business

Hi jez, may I have the contact of your contractor. Your reno looks fab! TIA!

hi elin, is your house done by Mr K? awesome transformation, and i love your dog!

hi saru. thanks for the tip on the mixer, didn't think of that. will probably ask the contractor for advise before deciding whether to get a bathtub or not. thanks!

hi supermama, do u mind sharing the contact of your ID/contractor? thanks!

hi vic, do u mind sharing your quote with jimmy? do you have his contact? tia!

hi, i need a non-obligatory free quote from IDs or contractors. my email is benjace121212@gmail.com, will share my floor plan there. thank you

hi there, can share the furniture shop name? thanks