Shu Hui

Updating that I received my RIGHT sofa last Friday. I don't know if it was because I was so upset over the phone during the first initial call so I did get quite timely updates from their customer service even if it was just 'we are still checking'. Nothing abusive during the first phonecall but I think I remember saying 'this is ridiculous!' in the a loud voice a few times and I was in public =p But I calmed down on the second day and when customer service called me again, I was willing to explore alternative options like taking the wrong sofa but with a discount. The staff I spoke to said she will also check their warehouse (apparently, it's in Malaysia) to see if a mistake was made. It took a few days for the warehouse to respond as there was a Malaysian holiday right on the next day Tues...my wrong delivery was on Monday and I received a confirmation on Thursday that the warehouse did indeed make a mistake and my right sofa was still sitting there and would be delivered the next day. Lo and behold, it was indeed delivered on the Friday. I'm still upset I had to go through a stressful period especially since I was moving into my new house on the particular Friday and was settling a lot of things in between and had to deal with a missing sofa. But despite all the feedback about no customer service follow-ups, I have to honestly say I did get periodic smses from the staff I was contacting and she was prompt in letting me know, even when it's she's still checking, or when we were discussing the possibility of other options. At least I got my right sofa *weeps in relief*And I will never buy anything from LUSH again. Incidentally, the discount they offered me for taking the wrong sofa is really negligible. Hur.

OMG. I just had a delivery from them today and it's a sofa in the wrong color. Had the worst phonecall ever with the staff where they admitted it's their mistake but I have to be more understanding because mistakes happen. They wanted me to take in the wrong sofa first and settle things later but I refused and had them take the wrong sofa back. They cannot guarantee when the replacement will come and made it seem like I'M the unreasonable one. Reading your post makes me even more worried and stressed now.

I wrote this long rant about Lush and their horrible customer service. But my situation isn't resolved yet so I will amend first and update once I get a replacement or refund back. But urgh, don't buy from them if you have a choice.

If the B&W House ID has forgotten about me, then it really means he's not interested, haha. If he was sincere in taking up my renovation, he would have followed up with me I'm sure, even after 3 months. And as said, his attitude in our first meeting didn't impress me at all. I have met up with subsequent IDs who are able to give me a quote without waiting for 3 months. But of course, this doesn't mean it's a negative review of B&W House, just my own experience with them.

I had a first meeting with an ID from Black & White House before. Was a random ID as I just called them directly to ask about a discussion and I guess he was the one who picked up my call. Not a very good discussion, the ID didn't seem very interested, especially when I said my house won't be ready in another 7-8 months' time and my budget is under 30K. At the end of the meeting, he said he will only be able to send me a quote 3 months later....and 3 months later, no quote so I didn't bother to chase either as I assume it's the ID's 'tactful' way of saying to me I'm not really interested to follow up with you.

If the ID firm is not a HDB registered company, but the contractors they are using to do the renovations are HDB licensed, is that ok?

Situation solved.