Lee888

Quality started to have problem just shortly after 1 month. Cabinet door cannot close properly, painting started to wear off and become very rough at the corners of the cabinet😔. They are coming to collect the cabinet back for servicing, see how it goes 😏

Hi Mic0701, I received all my stuff today (Sunday afternoon), 6 days after the agreed delivery date. Although unhappy with the late delivery, all the 3 pieces of furniture are within my specification & requirement. No more complain at this moment.

Mic0701, Is your tmr delivery confirmed? Please update us and also the quality. Tks.

Called today, again delayed from this Saturday to next Tuesday, reason being container delayed. Although she said definitely before Chinese New Year, I have decided to go to CASE this Saturday and request for full refund. Let's see how it goes 😔

Mic0701, I have sent an email to them asking for time confirmation this afternoon but yet to receive a reply from them. I will write again tomorrow as calling is not a good documentation proof for their lousy service. If I did not receive this Sat the orders I required, I will go to case or seek my personal lawyer for advice. I told the sales guy that they better send me good quality furniture per their claims as well as the exact measurement I ordered, else, I will reject the goods. Yea, this is for CNY and also my new house. Really very unlucky, why I was lure into this lousy service shop!! Very frustrated, esp they kept telling me definitely before CNY! Let's see😡

I have some bad experience to share too. I went to the one at Furniture Mall. The salesgirl was very good, telling me everything can be customized but has to wait for 1 to 1.5 months as their workers spray paint layer by layer and guaranteed good quality. Fine, i paid about $3k in full for a study desk, a bedroom cabinet & a coffee table. However, just 1 week before delivery, I called the Furniture Mall office but I can tell you, always no one answered. Finally the other salesgirl Ms Ng answered, I asked can confirm delivery. She said will check & get back to me but did not. The next day I called, she said delivery department is closed during weekend, will get back to me on Monday but did not call me until I called on Monday again. Then she said cannot give me a confirmed date as the container has not yet arrive. I said it is just 1 week before the agreed delivery date & she still not sure? She said anything can happened in the sea so they cannot commit a delivery date to their customers. It can be 1 to 2 weeks ++ from committed delivery date. She said their company is very big & is > 50 years in S'pore. If they can have a shop in Furniture Mall means their company has good reputation. They have customers buying hundred or tenth thousands furniture and nobody complains. Then I checked this blog and realized there were many complaints. I told her that & she said their business is super good, hence 1 or 2 complaints is unavoidable. Let's see whether when they will deliver my furniture and the quality. I was misled by the salesgirl at Furniture Mall that the furniture is made in Malaysia. Now I understood that the long wait was due to shipment from some other country via sea, has to wait till container full and not because of good and durable layer of layer paint. I can tell you this will be my first and last time buying from Winter International & I will not recommend anyone, first because they cannot commit a firm delivery date and two bad after sales customer service. The salesgirl can even proudly tell me she is Ms Ng. If there is any problem, I will not keep quite.