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Everything posted by claypot
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My electric recliner sofa can no longer recline. I don't think it is the button issue. Any one knows how to repair it and what cost?
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Best to warn others not to buy Sanzio for this time period. Go to this thread and rant it out: http://www.renotalk.com/forum/topic/45970-handson-sofa-by-sanzio/ I think the company got problems with their supplier. not sure when they will resolved the problem. i was also very angry and scolded the salesperson. good thing that i managed to get full refund and bought a sofa from another company.
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Hi Songz, any updates?
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i also was a victim as a customer of Sanzio. i confirmed my order and patiently waited for 5 weeks for Sanzio sofa but on the date of delivery, they didn't call. And i had to call them, and they say they forgot to load the order to the factory. they say they will try their best to deliver in another 5 weeks. but that is too long. a total of 10 weeks (3months), so i demanded a full refund which i've gotten only after 1.5 weeks and i order sofa from some other shops. hearing your case, i suspect that they are having problems with their or their out-sourced factory (maybe their supplier stopped supplying to them), and i'm glad i made the correct choice of having a full refund. Hope yours does come and it is of the same quality/design as the one you ordered weeks ago. Best that you call them every day to check status.
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For the record, Cheque received and cleared yesterday. But no apology letter from Sanzio or Johnny.
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Sanzio called to say they can only send the cheque next tues. adding more delays and misery... the salesperson, Johnny even got the cheek to say that since i will be getting full refund, then there's no need for a formal apology letter. And i scolded him. how about the 5 weeks time wasting wait that i had ? the unpleasant experience? i didn't even ask to be compensated for the 5 weeks wait and the misery caused. i want a formal apology letter with the company letterhead send to me and not via email!
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Sanzio, if you are reading this thread, please send me the cheque with the full amount ASAP. didn't slept well last night and for spoiling my entire renovation and moving-in experience.
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was informed that the management has approved the refund. now waiting for the accountant to call me about the full refund. hopefully by today, if not, i'm going to kick up a big fuss.
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Have decided to get full refund. Waiting for their management to approve it.
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Our Tiny Nest At Punggol
claypot replied to NingNing's topic in Reno t-Blog Chat - HDB BTO Interior Design and Renovation
Hi Ning Ning, ADVICE: please make sure that once you confirm the delivery date for the Sanzio sofa, please call the office to double-confirm that your order is indeed loaded and informed to the factory. I didn't and after waiting for 4-5 weeks, they say the salesman forgot to load the order, and have to wait for another 4-5 weeks. so total 8-10 weeks!- 296 replies
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called them today. And they say that their salesman made a mistake and forgot to load the order to the factory. so have to wait for another 4-5 more weeks. in the meantime, they offer to loan me a sofa or a full refund. i demanded a letter of apology as i confirmed my order on 23 Feb 2014. so from 23 Feb to 17 May 2014 is about 3 months. now i'm contemplating whether to do a full refund or wait for another 4-5 more weeks. any advise?
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sofa delivery date is today. but have yet to receive their call. called them but no one pick up the call. jia lat...
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Go to office furniture shops instead. e.g. lizo, solos.
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Hi kstoh, Are the nurseries near Tanah Merah MRT better than the one along Bedok South Road?
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Yes, that's the shop (3D Trading). They do not keep stock. So they selling those on display. its like almost half the price than the shops at Tanjong Katong Complex.
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Alpha 18i instant shower heater is so far so good. No complains. Have bathed with it for 3 nights since moving in. The knob to adjust the water temp I find it's a bit flimsy. No resistant at all to turn the knob. It's cheaper than 707 protek. Saw in the forum that 707 Princeton's shower head is not good.
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If your quotation got "chemical wash" then maybe your contractor may clean it for you.