Hi, I totally agree with concernedcitizen. Likewise, contacted Haier Living but was referred to the MONG design as well. They are an absolute disaster company and only know how to talk. But talk is cheap. Once talk is over, everything else that they talked about and promised, is conveniently forgotten and denied. And especially the principal owner of MONG design. It's relatively easy to find out what MONG stands for and who they are. So please my fellow renovators, do yourselves a favour and consider other companies. Not only will you bang your heads until you bleed to death, you might even suffer high blood pressure and have to attend anger management class as a result of dealing with them. Granted that reno and dealing with IDs will have some hiccups along the way, but the process should be one where there's no such extreme feelings of frustration, disgust and unhappiness in renovating your new home.